Logan's Roadhouse

To go service goes above and beyond at this location. My food was hot and absolutely phenomenal. Even got a few rolls thrown in for free. My to go waitress Alison went above and beyond to make sure I had a great experience and that everything was correct. She made sure I received all of my specific requests and was very polite over the phone. Answered all of my questions about the menu and even gave recommendations when I asked. I got the 6 ounce sirloin with garlic butter and it was great and cooked exactly how I wanted it. The sweet potato was delicious and my salad was perfect. I will definitely be back to this location for to go and dine in with my family. If you're deciding between steakhouses I recommend the Hixson Logan's Roadhouse!

We hadn't been to Logan's in a long time and figured we would give them a shot. They were fairly slow when we arrived, so the food came up pretty fast. The French Dip, while possessing a good flavor, came out at room temperature and had to be sent back to be warmed up. The side of broccoli I ordered was hot and had a great flavor, but the fries were undercooked and barely warm. The service was good but the food could have been better. Hopefully next time we visit, the kitchen will be back on track.

This is our preferred location. We come here a lot, however the last 3-4 times my food has always come out wrong.... And I don't even ask for "no this no that add this" it's like there is a different cook every time and they do not know the menu. Last night however was the absolute worst experience we have had. The waitress was very unfriendly and seemed to be in a huge rush. She took our drink orders and took off before we could tell her we wanted an appetizer. When the app came out she set it on the edge of the table and never said a word, we didn't realize it was there until she tossed the bread basket and refilled drinks. Once our food came out we were both almost out of drink, she never offered to refill. I asked for a specific condiment for my fries and she proceeded to educate me that it came on my burger.... Awesome thanks I want something for my fries too, since you didn't ask if we wanted anything for them. She wasn't happy about that but brought me an overflowing cup of my requested condiment, which made a mess when she set it down. She took off so fast my date couldn't ask for what he wanted, so when he did she did nothing to hide her complete irritation. We never saw her again, I at half my food hoping for a drink refill as I was out and chewing my ice just to get something. She brought the check while my date was still eating and never offered to refill his drink. A good 10-15 minutes went by when she came around to see if we were ready to pay and offered to go drinks. We declined and let her know we were a bit upset we couldn't get refills while we were still eating, her excuse was 'it looked like you were done eating' just very unfriendly, not the sort of server you want in an establishment hoping for repeat customers. The sad thing is the manager was roaming around but never spoke a single word to the guests, instead he was cleaning tables. I understand doing that when you are busy and servers are getting behind, but they were not and they had plenty of servers judging by how they hung around chit chatting while ignoring their tables. Also surprised to see they are not distancing guests but putting them back to back without barriers. I mean correct me if I am wrong but covid is still a thing and you should still be maintaining 6 feet. Someone's head to the back of mine isn't exactly 6 feet. Not sure we will be visiting this location any time soon, the franchise owner should probably take a look at how the establishment is being run lately.