Formosa Restaurant

I work for Hamilton County 911 & we regularly do food runs to avoid the 2 fast food options accessible on our 30 minute lunch. We went to Formosa today and I have never had such a pleasant experience. They were hit with 10 online orders and a call-in all at the same time (not to mention their other customers placing orders as well). I was greeted with nothing but kindness and all the orders were bagged, labeled, & ready to go on arrival--including a sachet of requested accoutrements. AND help me load my vehicle. Great customer service and we appreciate it so much!

Ordered 5 items and got 3 of them. So pretty bad odds from the get go. I did order from DoorDash but a sealed bag says Formosa didn’t place the items in the bag. The young lady that answered the phone was rude and very short with responses. While I was there to correct my order I seen an employee use the restroom and leave without washing his hands. 2 huge red flags for my visit. I have eaten at this restaurant many of many times without problem but this time will unfortunately probably be my last. Note manager did give us a $50 credit via phone call, good on him but no thank you. Two stars for history but lack the other three for hygiene and hostess

Common items like crab Rangoons should include the dipping sauce. That comes with them everytime before and at every other restaurant that serves them. So disappointed. This used to be a good place. And if I could add a picture of the amount of rice that comes with an entree. The entirety fits in the palm of my hand. Such a rip off!! SHRINKFLATION AT ITS BEST. ABSOLUTELY AWFUL