Ben & Jerry's

Update: I have changed my star rating to reflect how management has handled the situation. They have reached out to me, and apologized for my experience. They have refunded my card fully. She has initiated a training, to take place next week to make sure all of their employees are knowledgeable on the ice cream cake process. I applaud your leadership, and look forward to my next, Ben & Jerry's experience. Thank you! Euphoria does NOT await. I ordered a cake over a month in advance for a bridal shower and it wasn't ready upon my scheduled pick up time. I had to go out to pay the meter again while waiting. I had to wait nearly 30 minutes for them to "complete" the cake. When they were finished, it was missing the toppings I ordered. I didn't have any more time to wait for them to fix it. Fast forward to my drive home, I hadn't considered they had this cake sitting out to be written on. It melted pretty good on the way home, even in a cooler with ice. What really makes it all worse is the terrible communication and customer service I received. I had to call several times to confirm my order. The first time I called, I was told I'd have to have my cake cut in half and put in to 2 boxes as they were out of large boxes. I called back the next day to talk to a more knowledgeable associate and was told to call back later they were too busy. Call later on that day during business hours, no answer. Email the store and the email account is no longer active. Call back again and asked for a manager. The woman on the phone was insistent on helping me. She said I had to change a flavor of ice cream due to availability, but that they now have large cake boxes available. All in all, it was a quite disappointing experience- especially since I tipped in advance, I'll never do that again.

Fantastic personality! Come here to indulge in calories you plan to burn soon. Pumped up music; open inside.

This little gem is nestled in the vintage shopping district of Rittenhouse Square. It gives the air of an old fashioned, quaint ice cream parlor splashed with modern goodness best of all being...THEY HAVE VEGAN ICE CREAM!! It's Super clean. In the BEST location. Ice cream to eat there and pints to go. Vegan Ben & Jerry's ice cream is next level amazing! This shop is awesome bc they carry several vegan flavors that you can't buy anywhere else in town- not even at grocery stores. The staff is amazing too! I left my bag in the shop one night and did not realize until after they closed, but I took a chance and I frantically called the store, just in case. AND the girl not only answered the phone after hours (rare!) but she waited for me to come back to grab my bag-- even though that meant she had to stay late. Great local feel to this place!

This was my first time at a Ben & Jerry. The two young ladies that were there were very helpful.

The Workers Were wonderful, Nice and lively. The coconut ice cream tasted very good however unfortunately the Cherry Garcia ice cream was a little (bit grainy) on my last visit but that is not usually the case.