We always enjoy eating at Panera.
Good, healthy, well prepared food served up quickly.
The Autumn Squash Soup is my favorite this time of year with salad & baguette.
We also love their pizza, salads & macaroni & cheese with bacon.
Happy that this restaurant is here at the hospital as the hospital cafeteria has been under construction and food options are limited. However, since this is at a hospital, many sick and elderly people come here to eat. There is a member of the staff that YELLS VERY LOUDLY the names of orders that are ready for rapid pick-up, and it's very disruptive to the atmosphere. On days when this staff member isn't working, it is a much more enjoyable place to eat as someone isn't yelling throughout my whole meal. There is a screen that has the list of names and orders that are in progress or ready, and it's updated instantaneously - meaning the person yelling is not necessary. Otherwise the rest of the staff are very nice and pleasant, and my food always tastes great.
Located just inside the Hospital Lobby, the staff was very friendly and helpful. Convenient location food was good, as always.
Love this Abbott Northwestern Hospital location. Much better option than the previous McDonald's. Spent two days in hospital visiting my daughter and was able to have a lovely breakfast and lunch both days. Customer Service is exceptional, with a lovely young lady who sorts out lunch orders and makes each customer feel special. Certainly was the bright spot in my two-day sit-in at the hospital.
I come here weekly and have noticed a real decline in customer experience. I assume what I've noticed is related to staffing issues like we're seeing everywhere.
My orders have still been efficient and high quality, but without fail at least one of the following are empty at all times: iced coffee/tea, cup tops, creamer/milk. This location is inside a hospital, so many doctors and nurses race in specifically for drink club refills and are visibly frustrated when met with empty items and no time to ask/wait for refills. Trash bins are consistently OVERFLOWING, eventually piling up trash on cabinets.
I previously said I love the kiosk checkout, but today they had paper taped over them (with no note) to discourage people from using. Several customers lifted paper and submitted anyway. I ordered online, but as I walked past the register the employee told a customer they're only accepting orders for bakery... Bizarre
Excellent customer service this morning 8/20/22 the staff all had smiling faces under the mask and all were very welcoming also they made one of the best chicken sandwiches I’ve had in a while.
Great food, but it really sucks that DoorDash doesnt deliver you anymore with their "rezoning" they did, nor does GrubHub deliver Panera, & my address is "too far" for delivery through the store. So I can't get my Panera anymore. It's very disappointing
Great food, but it really sucks that DoorDash doesnt deliver you anymore with their "rezoning" they did, nor does GrubHub deliver Panera, & my address is "too far" for delivery through the store. So I can't get my Panera anymore. It's very disappointing
This location is within Abbott Northwestern Hospital and doesnt offer everything that the normal locations do. It doesnt have egg suffles and all bakery items are mini. For how busy this location is they do pretty good with getting the orders out fast and correct and there is one younger woman manager that is always working her butt off and is there ALL the time. They seem to have a hard time with keeping workers for long so they usually only have one person taking orders, as a tip....use the kiosks to order!
I have been eating at Panera while my daughter has been in the hospital. It is easy to order, and their food is delicious. Recently, I had an issue, but Panera quickly remedied the situation. I will always go back!
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