Great American Cookies

Ordered a cake days in advance since I knew the day I needed the order would be extremely busy. When I went in to pick up my order, it was not made nor could they even locate my order form. Fortunately they were able to create one (not the size I actually needed) in about 15 minutes, but as stated, they were not 15 minutes I had to spare which is why I placed the order in the first place. I am grateful they were at least able to provide a cake, but they were non-apologetic and did not care about the time constraints. If an order is not going to be ready when expected, do not make pre-ordering an option.

My husband and I went to get a cookie cake for our daughter's birthday last minute today and the lady Kayla that helped us was so respectful. She got a cake done in 15 min and it looked amazing. She even helped us to our car with it. My daughter was so happy when she saw it. Wished all places had this kind of service. We will definitely be coming back.

So, I have been enjoying cookie cakes from this location since I was in middle school and now my kids want them for their birthdays too - and THEY are in middle school as well, so that's about 30 years of Great American Cookie love for my household. The individual cookies here really are truly GREAT. Doozies and Dinky Doozies were one of my first loves growing up. How can you not drool over a cookie sandwich full of perfect frosting? The brownies here are amazing too and y'all, if you haven't had one, they are now making Brownie DOOZIES - the one I had with peanut butter frosting is to DIE for. BUT, this last cookie cake I got my daughter for her birthday this past weekend was not good! It was like a thin crust cookie cake or something, it was only half the thickness of the cakes in the past. Maybe good for dieters? Sad day though when my daughter bit into hers at her birthday party. I think the recession is taking its toll on Great American Cookies and they are trying to save money on dough while charging us the same amount for a cookie cake - and listen, a $30 cookie is already shelling out a lot, ya know? I may get one more cookie cake just to see if it was a fluke, but if this is how they treat their customers, I'll skip the overpriced giant cookie and just be sticking to Doozies in the future.