Popeyes Louisiana Kitchen

***UPDATE AS OF 2/5/2022- The reason for 5 stars was the response from the RGM JAKE MILLER. I received an email from the RGM JAKE MILLER on 2/4/2022. He wanted me to come to the establishment and he would refund my purchase. I went today and he did just that. He apologized for the staff that worked on 2/3/22. He assured that he is trying to get this establishment fully staffed. I feel he was very sincere and asked that I give them another chance. I will do that but will give them time to get a great team together. Thank you Jake Miller I appreciate your help with this matter. **Original Post** I gave them 1 star just because I couldn't give them a zero. No one was there except me and still had to wait 30 minutes to get my order. I recently visited this Popeyes which is a treat for my family. Needless to say I was very disappointed on that night. The chicken was leathery, red beans and rice was burnt and the biscuits were hard as hockey pucks. I decided to reach out because corporate might not be aware of the issues at this location. I tried several different numbers and I finally reached the customer service number where someone finally answered. I told the person I didn't figure I'd even hear from anyone. She took my information and really thought was the end of it.

Today me and my children visited this location horrible! The wait was over 30 minutes in the drive thur let’s start there. Finally make it to the intercom and the young man who took my order was rude cutting me off and after every item order replied what else? Excuse me!!! Finally make it to the window sat there for about 5 minutes window open no one at the window everyone just walking past no greetings or anything. The young man finally gets to the window beyond rude acting as if I’m bothering him very horrible attitude. Get my food it’s wrong chicken looks old and smells like old grease and fries were ice cold! Finally get my drink no ice at all so I asked for a cup of ice the young man says nothing so I repeated myself and he says I heard you the first time yet never acknowledged me the first time. I then asked for the manager she’s not helpful at all and needs to train her staff better won’t bring another dime to that establishment!

I have been sitting here in drive they since 4:20 pm. I sat at the order box for over 10 minutes without my order being taken. This place is very unprofessional and lack good customer service. I am very disappointed in how business is conducted. I called the inside and spoke with a Linda who stated she was the manager after I asked for one. I notified her that I had been sitting here in drive thru for all this time. She said hold on let me see what is transpiring and then she hung up on me. I could have went to any other establishment and gotten better service, however, I landed myself here at this place. Please stay away!!! Please and I will be asking for my order to be discounted as well for the long wait and my gas being wasted. Black guy Mr. Carr, who is the manager stated at the window they were doing a shift change, as I was talking to him, he rudely walked off in mid conversation, so very unprofessional. Spoke with Linda about him, stated she would take care of it. Linda needs a raise and a better staff!!!

Stood in line for 10mns without any acknowledgement from the crew or manager. Everyone just looked at all the people in line. They kept doing what they were doing. I guess focusing on the drive thru orders. The one associate ask the manager for help or she would clock out. Manager never acknowledge any guess with 6 people in line. 5/15/2022 5:17pm.

I came to this location after traveling from the Riverdale location hoping for better food and cyst service. I ordered the flounder fish sandwich and was highly upset. I waited extra time for fresh food but still did not receive hit food. The sandwich was soggy and fries where Luke warm. I contacted corporate thinking well they can make this better in some form of way. Well that was not the case. I will never eat at another Popeyes just because of their poor service and lack of concern from corporate. They kept email me as if they were doing something about the issue. They ask for all type of information as if they were actually going to resolve my issue. Well they kept saying we sent an email. They don’t even have the power from within to address a issue. PLEASE KEEP YOUR MONEY AND TIME AWAY FROM THIS PLACE IF YOU WANT GOOD SERVICE. THIS IS NOT THE PLACE FOR GOOD SERVICE OR GOOD FOOD!

We went in to order a fish sandwich. We incorrectly ordered a chicken sandwich meal…I own that mistake. No biggie as we will eat them tomorrow, so we ordered two fish sandwiches. Everything came out fast and hot. Went to the car to eat as the dining room is big open…there goes a star…opened our fish sandwiches and started eating. Turns out they were pieces of chicken! Wrapped in the fish sandwich wrapper and with tarter sauce! Ever had a chicken sandwich with tartar sauce? Not the greatest. So, we then opened our originally ordered chicken sandwiches and the breading on the chicken was totally different than the fish/chicken. The only thing we can figure is that someone breaded chicken as if it was flounder and they all thought it was fish.