Sonic Of Rochester

Don't go here if you're in a hurry. Plan to sit in line AT LEAST a half an hour before you get your food, sometimes more. There hasn't been one time that I've came here and gotten my food before then. And they always come to the window multiple times to ask me what I ordered. Like shouldn't you know?! It should be on the screen! 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

I was happy the food at Sonic hasn't changed. I used to love going to Sonic in North Carolina. I like everything I've ever had there but specifically I like the the junior chili cheese wrap and all the frozen drinks you can get. The service at this location was just fine, nothing special, nothing horrible.

We ordered our food in the drive thru and a African American women with a bonnet on took our order. Every single time we place a order she would interrupt us a say "Is that it? Is that it? Her customer service was so disgusting. Customer service is a big deal to me and if your miserable and don't like your job then you should leave. I hope the manager or cooperate sees this because her behavior was unacceptable.

We visited this place on the Sunday. There was plenty of parking spaces. the Place was open and sunny. It was pleasant to sit in. We were attended to well and asked if we were ready to order. the order took about 10 minutes to prepare, the sauce was forgotten but i had no issues getting the sauce by asking for it. The limeade was great, the fries were acceptable, the chicken was average and the breakfast sandwich was OK. Overall the food experience was average.

This place used to be decent. Not anymore. Went here a few months back and used a gift card at the drive thru. My wife ordered a chicken sandwich and she said she couldn't eat it. I said "just give it to me and I'll eat it". I eat everything. One bite and I spit it out. Disgusting! We just split my meal and decided that sometimes this happens. Went back a month later to use the remainder of the gift card. I handed the card to the young lady and she told me I had $2.96 on the card. My meal cost around $7. I asked "okay, what do I owe for the remainder? She told me I could not use the card and that I had to pay the total balance. I said that's impossible, and she replied by saying there machine is old. I asked how would I ever be able to use the card. She said I would have to buy something for $2.96. I said I have gone there before and used the remainder of gift cards towards larger balance numerous times. The young lady shut the window and I think her manager came over. After some negotiations she said I could only make this transaction happen if I paid cash. I said I have cash,credit, or debit. I can make this happen. I owed $4.22 after the gift card. I counted out five 1dollar bills and handed them over. I received my food and the window shut. I waited. The window re-opened. "What chu want?" My change please. "You gave me $4." I gave you $5. Door shuts. Yelling. Door reopens with my change. This is what $15 an hour gets you. I guess this is the new normal.

Interesting experience. Pretty bad customer service. I ordered a burger that was supposed to come with onions rings. It didn’t. The lady told me after I asked and said “we are out of onion rings” so I said I wanted my money back. “You already took a bite...let me get my manager.” I wait. Manager comes out and gives me a large order of onions rings. They didn’t make the sandwich better, but my pregnant wife liked the onions rings so 🤷🏻‍♂️over all I was underwhelmed with the food.