Staff was thorough. I jus wish they would announce when they are out of onion bread. So I can return another day, however management was happy to address my concerns. Food was warm & yummy😋. My sweet potato 🍠 was the best I've had in a long tyme I was pleasantly surprised @ the flavor.
They were unexpectedly friendly... used my first name when giving me the food, fries were fresh, sandwich IS LIFE one of the best i've had from them, they even said have a great day Ja'Nay as I walked out.
The Arby's in the Richmond area are special due to its rotisserie chicken and other great menu offerings. You won't find these options at any other Arby's restaurant.
The photo shows my chicken meal with my favorite sides - mash potatoes and steamed broccoli. There are many other side items to consider.
I have never had a problem from this Arby's , food was hot , I was very pleased , Thank you
Very quiet, and hardly anyone was there when we visited. This is not a negative in the slightest because I prefer a quiet meal with family. Initially all I wanted was the lemonade (which is to die for) but I cannot resist Arby's food with the signature sauce. Customer Service was fantastic, and the order spot on. A bit pricey when it comes to fast food, but that's something we've grown accustomed to so we don't walk in expecting anything less than $20 to feed three hungry adults. In the long run, it helps to split the bill and just enjoy the food.
Great atmosphere. So calm and relaxing. They worked with us to get a good deal on our food. They even brought our food to our table for us! And when we realized that we forgot to say "no cheese" they were able to replace it right away, no questions asked. Pretty nice for a fast food joint.
OMG!
Everything was delicious!
Employees were helpful and courteous!
Nice atmosphere and not to busy!
Burger 🍔 seasoned perfectly! Fries nice and hot!
Yummy!
This place doesn't have a drive-through, and I think that makes it better. The service is great and the wait is never very long, because the employees aren't busy manning a drive-through window. The food items are fresh and the bathrooms, even though you have to go outside to get them, are always clean. There's a homegrown feel, and that's hard to find in a fast food franchise location. It's the best Arby's I've ever been to, and it's also one of the best fast food options in the Willow Lawn/Libbie area.
I've never really cared a lot about Arby's but I keep hoping to have a different experience when I do go. I ordered the fish sandwich combo. The fries were not hot and the fish was warm. I can't ever seem to get hot food here or at any Arby's I've visited.
My experience every time I come in and Mary is there I know I'm Getting the best customer service. She's always got a smile on and a pep in her step to please her guest. She's extremely attentive and quick to help. I just have nothing bad to say about her.
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