West Broad Dennys gave me the best service i have ever received. My waiters name was Wayne, he was so attentive and friendly to all the customers . My food wa excellent, I would definitely visit the location again.
It's hard to give any major chain 5 stars. They are more about convenience and atmosphere than quality food. So don't take my rating as any real flawed experience..
It's obviously an old building so, wear and tear is present if you're looking for it, but i honestly think it's well kept enough.
The staff was delightful and the pumpkin pecan pancakes hit every year! Way better than ihop's take.
The server Josey is better than any waitress I have ever had in my life. The customer service is excellent. We always get our drinks on time and she has a very awesome vibe. I love eating at the Denny's in Richmond, Va.
My girlfriend and I were traveling back home to Va. Beach from motorcycling the Blue Ridge Mountains and stopped in for a nice breakfast. The service we received from Chevy was absolutely amazing!!! She is very friendly, makes you feel comfortable and even says, “Take your time, make sure you get full and enjoy yourselves”. Hands down…. the best service that I have ever received from any restaurant!!!
Lemme ask y'all a question. Have you served before? Do y'all know how demeaning and stressful it can get?? Whoever was working on Saturday 12/16/23 around 2pm-2:15pm were holding their damn own and need a damn raise!! I didn't see any servers getting yelled at for no reason by management which is always so amazing to see because lemme tell you what..in this economy being a server is not the most lucrative career! The 2 servers working the front desk area were so kind and kept making sure everyone that was just kinda mingling were helped yet and just helped facilitate pick ups and dining-ins. Also they were so pretty (i just got nervous to say outloud 😔). For Dennys being what a Dennys is y'all holding the fort down and providing exceptional customer service.
We stopped for a late dinner the night of October 14th after flying in. We picked Dennys on West Broad because it was open and on the way. The food was great. Melanie took awesome care of us, had a super attitude and was very friendly. Thanks to Melanie and the cook (whose name I don't know) for an unexpectedly good experience.
I have been here twice in one week. The staff is phenomenal. Watching them handle the continuous Veterans Day crowd....they work their butts off. Shout out to Wayne because he made sure my coffee was always full and my food came out quick. He deserves a job well done. The food has been fantastic and even looks better than the pics on the menu.
Great food and quick service. Our server was very knowledgeable, helpful and friendly. Food order was exact and hot & tasty. Good value.
Qiania was a GREAT SERVER. She had a tough situation with her manager literally berating her in front of everyone, but she kept a cool demeanor and gave everyone the service we’re used to with her. She’s a professional. I can’t give the atmosphere 5 stars because the manager he/she was TERRIBLE, but that’s not her fault at all
I had a wonderful breakfast; and received outstanding service this morning. I ordered a 55+ Starter breakfast and decaf coffee (soft scrambled eggs, bacon, hashbrowns, and toast). My waitress was solo serving diners, seating customers, and running the cash register. She was amazing: super, super attentive, kind, and friendly. So far, since returning to the area in March this is my favorite breakfast restaurant. I try visiting at least once a month.
Our waitress Qiana, was Amazing!! Such a hard working young lady! Her presence,, smile, professionalism, and patience, light up the whole room!! I hope we have the pleasure of her assistance the next time we visit Denny’s😇Thank you Qiana! P.S. The food was Absolutely Delicious! Shout out to the Amazing cook!!😇
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