Domino's Pizza

I ordered a pizza online for delivery and had an Uber pick it up. I received a burnt pizza. I called to question the quality control. That pizza never should have been sent out. I called to inform the manager of my unsatisfactory quality. I was told that I would receive credit and all I would have to do was give any manager on duty my phone number. A week later I called up there to order another pizza and to use the credit I had I was told that there was no manager there by that name and that there was no credit. Alex the General Manager told me it wasn't his problem that his associates lied and acted like they were managers and sometimes that what is needed for unsatisfied customers and that I can complain all I want in an email or over the phone all complaints come to him anyway. I will never order from this location again. The inside is unsanitary and due to what is all going on with Covid they should be taking precautions when preparing food. They should use gloves and wear face masks and they don't. I was told by the general manager they have a right not to wear masks and wear gloves. They leave that up to their associates.

I arrived on time and was told my order was not ready, to drive around the building and maybe give 7 more minutes. I waited 14 minutes later to go to the drive up window and it was just coming out of the oven. What's the deal? Waited 15 minutes past my time given to me on the order confirmation! Asked for discount for compensation and of course I was given the same line everyone is using these days...we are short staffed. I am sick of hearing it. I simply want to be given service I am paying for! I also suggested that they might adjust their times on their online ordering system and was told they could not control when people ordered. Really?!!!

By far, my number one choice after work to grab a quick meal and having it ready ahead of time. Usally no wait time, but last Sunday it was a different store there was only one guy operating the whole store; keep in mind it was 3-4 pm, which is truly disappointing. It's disappointing that 1 guy was operating the whole store when I walked in. He had over 7 online orders. Like come on, Dominos, you have to treat ur employees better than that. Also, the employees sometimes can have a bad attitude like they are annoyed. I usually catch on to this when I order carbide delivery and ask them for plates or sauce. They give a face that makes u feel unwelcomed. But either than the customer service, the food is always good and warm; ready to be eaten all the time

Made an online order before they opened, the pizza and stuffed bread was excellent and HOT! After my experience with their competition last week, I just had to call the restaurant to thank them!! Brian was a bit confused about my calling to give a compliment!! Thanks again for filling my coworkers and my belly!! And thanks for the free food!!