Whataburger

Excellent burger place. I have stopped here multiple times in the past four years as I drive between Texas and Missouri. Never had a bad experience with the food or service. Highly recommend. Food is always hot and the service is always super polite. Note: I do have several changes (two subtractions and a substitution) I always make to my burger and they've never messed up.

The burger was OK but cool. Not cold but not ideal. Onion rings were so greasy the bottom of the container had brown fluid I was able to pour out. Ice was blue. Yes blue. It looked like someone put poweraid into the ice maker somehow. Staff was friendly and restaurant was acceptably clean. Would have been 4 stars if not for the other issues.

My wife and I went inside this Whataburger to place an Order because there was a line in the drive-through. We waited about five minutes and nobody would come to the counter. Several employees passed by us and acted like we weren't even there. So we decided to go through the drive-through because that seemed to be the only way to get service at this place. We waited in line about five minutes to get to the intercom to place the order and were once again told to wait. We waited another two or three minutes and finally placed our order. It then took another 15 to 20 minutes to get to the window where food was delivered but only after another two or three minute wait. We went to Whataburger because we don't have a Whataburger in our town (Fort Smith, Arkansas) and this is the closest location to us. I thought the food was supposed to be good but I would rate it lower than McDonalds or Burger King. In all honesty, the opinion about food quality may be related to extremely poor customer service (in fact some of the worst customer service in any restaurant I have ever seen). This was a terrible experience and it was my last trip to any Whataburger. The employees at this Whataburger (and this was 7-1-22 around 8:00 pm) need some extreme training in customer service.

As always, the food was outstanding. The only issue was that my food was ready for over 10 minutes before anyone brought it to me. The kind lady who took my order keep noticing me waiting and apologizing. When she went to investigate she found my bag ready. No one had ever walked it to the front to give it to me.