Mcalister's Deli

The rampant incompetence of this location is astounding. This ordeal begins with their online ordering constantly being down. Furthermore, items online are marked not available at this location when they actually are (I know this because once the online system failed I ordered in person). Fast forward to this particular order, I ordered a pick two with a baked potato and a salad. This order was a to go. In what conceivable universe is it a good idea in food service to put hot food in the same box as cold food?! At first I thought I was missing an item, so I came back inside. One of the employees insisted it was packed and asked me to bring in my bags of food to check. Upon my closer inspection I found the salad and potato in the same box. The employee insisted this is “how it has always been done” (which it has not, after going to McAlister’s in multiple states and locations). Meanwhile the person who I can only assume was acting manager stood there slack jawed in the back window. I understand there are limited options in Columbus but the lack of thought and customer service is amazing. Please do better.

WELL....No greeting, no smile, no hello, no what can i get you, or not ANYTHING was said when we walked in. Just stares from cashier...very rude. They were not busy at all. Asked for half and half tea, she gave me half lemonade & half tea!! Really!? I didn't say anything about lemonade at all. Then she wasn't even half listening...I knew my order wasn't gonna be right, even when i repeated to her what i wanted. And of course I had to get it corrected when they brought it to the table. Food was alright. Whole group of workers sitting and gossiping, laughing behind the counter like they were all on break. Had to wait until they finished chatting a sentence to get waited on. It's nothing like it was when they first opened. New management, workers, and lack of caring I guess. What happened to being courteous to paying customers? And if you're in the military, you can forget a discount. They'll give you a punch card to punch several visits before any discount arrives. Disappointing.

Ordered the loaded steak spud with a fruit salad. Not pleased at all. Steak tasted like roast beef and fruit salad was really old like its been in the fridge for some days...pineapples were dark on the edges, honey dew melon was hard and chewy, cantaloup was just old and hard. Just wasn't satisfied for the price we paid...not happy at all. But I will say the workers were friendly...there's the plus.