Subway

I have been here previously and never had a complaint. My most recent visit (a few weeks back - I meant to post this earlier but got super busy) was an EXCEPTIONALLY GOOD experience. The 2 ladies in attendance were polite and friendly - they engaged me in good, casual conversation. I wish I could remember the one lady's name so I can give her proper credit, but she offered to make me a surprise sandwich. She did and it was so super good. Very pleasant surprise indeed - I don't know that I've ever had anyone to make me a surprise lunch before. Also, ladies, thank you so much for your prayers -the business trip I went on turned out to be a huge success. I am definitely looking forward to returning for another visit.

Had 2 types of bread to chose from. No meatballs prepared and a 20min wait for them. Bathrooms were out of basic supplies. Food prep area needed picked up.

I placed an order on the subway app tonight & when I arrived at the location in Cleveland, GA, to pick it up, I couldn't help but notice just how packed the restaurant was. They looked extremely busy for this to be Monday evening. Before entering the building, the male Subway Sandwich Artist/associate, greeted us at the door & informed us that our order hadn't been prepared due to the printer running out of paper... 🤦‍♀️ I had already dealt with so much already today.... My instinct? ***Get upset*** BUT I rolled my eyes, stopped that impulse & listened to the young man explain. I just simply could not get upset with him... Unfortunately I did not pay attention to his name but this young man,-obviously very young- presented himself way more mature than his youthful appearance would suggest. He was very polite, apologized, & eager to get right to completing our order- as long as- we would be willing to patiently wait a short while longer... why not!?! I was very impressed with his positive attitude so I just patiently waited a lil while longer. I watched him nervously prepare our order. As we spoke, I learned that this restaurant is also dealing with staffing shortage, like so many other businesses are, as well as, product shortage, which can make already difficult situations like this, all the more challenging & nerve wracking. Even for the most seasoned customer service expert. To be honest, it can absolutely be overwhelming. The young man & a young woman, also working, told us, BOTH OF THEM have only been employeed by this establishment for under a week!!! Wow!! Instead of freaking out & complaining- they just... worked! I have to say, being in customer service myself, for nearly 30 years, I've witnessed 1st hand these exact same dilemmas, over the past 2 years. Sadly, this seems to be becoming the norm. Prominently, in the food service industry. The customer doesnt always understand. Tonight, my experience, at a Subway sandwich shop, in Cleveland, GA, didn't just feed my belly, it warmed my soul. These kids are freakin' awesome & handled this situation better than some grown ups would've-like bosses. Maybe we ALL need to be rememinded- everything... as we know it, has totally changed...post covid. Down to picking up dinner. -For those out there that refused to return to work- the replacement seems to be paying the price for ur choices!!! Now, THAT.... just doesn't seem fair. Be kind! Understand... we still strugglin'... but we a'ight! ...that could be anyone of us behind that counter one day!!!!!! 🏆EXCEPTIONAL SERVICE🏆 THANK YALL SO MUCH ♥️Melissa Dawn Ayers♥️ Waitress 26 years