Jimmy John's

30 minutes for a pick up order of 3 sandwiches (so much for freaky fast as they claim). The employees were rude, the floors were sticky, I paid for drinks and didn't get them. When I went back in they said it wasn't on the reciept and it was clearly stated on there and my own copy. Still didn't recieve the drinks either and no refund for them. Snarky attitude stating have a nice day, and was called rude lady for wanting what I paid for

This place is terrible. Made the order at 11:40am. Still waiting (it is currently 2:04). I called multiple times and nobody answered or if a man did when I asked if it was Jimmy Johns they would disconnect. Once I called another location to request assistance they finally answered. I asked for the drivers information they said they didn’t have it. I even tried to make it easier and ask if I can just come in to pick up the order, and they had the audacity to say no. This place is flipping terrible and their organization needs to be revamped. (I already left a “feedback” so no need to reply to review telling me to) Update: The food never came, so I had to call for a refund. They had no empathy or apology except “their driver got to work late” but it doesn’t explain nor excuse them never arriving at all.

We ordered our food at 11:50AM. It is currently 1:50PM and we still have not received our order. Called the store and after not getting through 6 times someone from another location got us in contact with them. We even offered to come get the order and the employee told us we couldn’t and that we could not speak to the manager. Do not order from this location.

Over 2 hours for my most recent delivery. Guy at the store had zero customer service ability and sounded like I had woke him up by calling. This store has sooo many issues like this but nothing is ever done to fix it. On the bright side at least the food made it to my house eventually unlike the a different order from them where they delivered to the wrong house and then claimed to have no idea what was going on with the order! Terrible store overall

I have been to several Jimmy John’s locations and I have never seen service as awful as the kind they provide here. They never answer the phone (hello, you’re losing money!), they consistently get orders wrong, and they are not “freaky fast” at all.. My boyfriend had to wait 20 minutes along with a few other disgruntled customers for an online order… an order made in advance… and it was not ready until 20 minutes later and they had mismatched the ingredients on both of our sandwiches. They also charged us for cheese that they did not put on the sandwich. I love Jimmy John’s, but this location at Kempsville is horrible.

Great sandwiches however they never get my order right whether it be online or in store and it’s annoying. I went to the store to order because they kept messing up my online order and they still got it wrong. Sadly I will no longer be a customer anymore. I’m going to miss the sandwiches but customer service plays a big part in where I’m spending:-/