Mcdonald's

I eat at this chain 3 to 4 times a week. Never encountered any verbal disrespect. The order taker(Karen) was rude when she asked,"Is that all, can you repeat your order, IS THAT ALLin a higher tone voice." I proceeded to ask "if they have salads?" She yells "NO WE DONT HAVE ANY SALADS" I ended my order and proceeded to pull forward in the lengthy line, patiently waited. Once I reached the window, I asked "are you having a bad night?" Karen says "yes, my bread machine is broken"- no description how. I told her "I hope it gets better." I pull forward where a more pleasant young lady recalls my order, and places it in the bag. I requests to speak to the manager- Adrian? I explained my concern of customer service and asked him "Did you hear the conversation of rudeness from Karen?" He stated "No." I proceeded to tell him "it wasn't good, but fairly rude." He apologized. Arriving back to work to eat and all three sandwiches looked like this. I love McDonald's and hope your team fixes this issue with maintenance for the equipment and educating team players on customer service.

Went to the drive thru dry monotone “how can I help you” I replied hello He says yeah how can I help you... I said no it’s hello he says nothing. I leave the drive thru that has the one blue car that pulled up right as I did. There weren’t any customers inside and as I was driving out I saw a male Hispanic inside. I then call and no answer it rings for like 3 minutes. I call back a man answers I ask for the manager he says he is his name is MIKE. Not sure if he was truthful or not. I said what happened in the drive thru is this how y’all treat customers and he says nothing. I add more and say I also just called and it wasn’t answered is this how y’all treat customers? He says we were busy we couldn’t get to the phone. I said something like I’m at your location this is horrible service he says oh I’m going to talk to my employee. I told him I will write a review and now tell your manager/boss This is a sure way to bring down this rising area. Bad service is not going to be tolerated and these people should be corrected before McDonald’s loses more customers. You would think they would be happy to get some good business as empty as it was, but no they came to collect a check not to work! SMH