Puerto Vallarta

What a disappointment. This used to be my favorite Mexican-style restaurant years ago and now the restaurant itself and the quality of the food is less than sub-par. The decor of the restaurant is becoming dated and unappealing. The walls are a singer yellow and the piñatas and framed photos. When we received our food, my burrito looked decent, but my guests' enchiladas looked like a hot mess. We were both disappointed with the flavor of our meals. They were both rather flavorless and I’m certain that many of the ingredients were not freshly made that date. Our service was decent, we had 3 waiters for our one table though, so that was rather odd. Even with 3 servers, we didn’t get timely drink refills nor were we asked how the food was. I visited this restaurant in hopes of an authentic Mexican-style experience but was left with an unsatisfactory, tasteless one instead.

Knowledgeable, friendly staff. Atmosphere is pleasant and fun. Good place for business lunches, quick sit down lunch, casual date, or satisfying supper​. Food is delicious and is prepared quickly. Server checks on diners frequently, but not so much as to annoy diners. Cooks are able to make accommodations regarding orders. Easy access from major road off interstate highway. Plenty of parking. Situated along green area (no business or traffic behind the establishment). Only reason for no 5 star rating is that, while it does everything very well, it is not an exceptional, must experience at least once national destination. There are other Mexican restaurants with similar menus. The service is great, though.

NEW -> Recently got an apology straight from an assistant manager and now feeling a lot better. Like said previously, we had good service here till this one time. OLD -> I used to love this place. This is where I proposed and where we went to eat the day before our wedding. First time we visited after our honeymoon and we get the WORST service we've ever had anywhere! Food order incorrect on the same dish TWICE. After that we decided to leave since we hadn't touched our food yet and the server tried to make us pay for it. When we said no way she said "then just leave". After we left, two customers waiting to be seated heard what happened and left with us.

I have been to another Puerto Vallarta in town and have received great food with great service and consider it one of my favorite restaurants in Sioux Falls. HOWEVER I have been to this location twice in the past month and while the food is wonderful IT TOOK A WHOLE HOUR TO HAVE MY ORDER TAKEN!!! The first time this happened I thought it was strange, the second time I timed it. I arrived at 7:01 and my waitress did not take my order till 7:58! If it was not a business meeting I would have left.

DO NOT eat here!!!This place has gone down hill fast!!! Their food is horrible now! Their steak fajitas are harder than ever, no flavor & look heated up from a week ago, with loads of butter dumped on & heated upTheir service is poor, we didn’t receive refills or checked on at all. Their bathrooms have one light, no faucets to wash your hands, broken pictures laying on the counter & bugs all over the floor! All of the servers & manager sit in the bar and watch tv, talk and do nothing while they serve poor food, poor service, and poor maintenance! Go to Jackie’s or Incas if you want good Mexican food, good service, & a clean environment!!!