Shabu Club

Took forever to take our order, I’m not sure why but we had to ask 3 people before finally getting our order in. About a 10 minute wait to get a table *with* a reservation and another 20 minutes to get our order in. If this is how customers with reservations are treated, I don’t want to know how those without reservations are. Staff seems very scatterbrained and not very concerned with what’s going around them. Decent place, just really oblivious and incompetent staff. Really disappointing :/

Very friendly staff, my friend and I were seated outdoors and the staff made sure we were taken care of. They even have outdoor heating so we didn't mind sitting outside at all! The food was delicious, took a little bit to come out because it was busy -- but the service made up for the waiting time. We tried the spicy tonkotsu broth and the spicy kimchi broth, perfect for SF weather. Definitely plan on coming back!

If you love hot pot or shabu shabu, you absolutely HAVE to visit restaurant! They offer two dining options: AYCE and pre-determined meal sets. I highly highly recommend the AYCE option, they give you 90 minutes to eat your fill of beef, pork, lamb, assorted vegetables, ramen and udon. And at the end of your meal you can also get a sweet treat in the form of green tea or red bean ice cream in a sugar cone. I came with a party of 5 on Saturday around 5pm. We were seated immediately. Keep in mind that this place gets pretty popular during the peak dinner hours. If you're coming on a weekend with a party of 6 or larger, I highly recommend making a reservation (unfortunately, they only take reservations for parties of 6+ on the weekend)! If you arrive around 5 or before, I can safely say that seating is quite plentiful. Note, that you do have to arrive with your full party in order to be seated. Once seated, we perused their menu and from their selection of 6 broths, we decided on the tonkotosu and the spicy miso. After that it was just a matter of ordering everything else. The staff is extremely helpful and friendly! Since it was our first time at Shabu Club, we weren't too sure what was the best way to order everything. Our server gave us the recommendation to order 2 plates of each kind of meat, along with a bowl of mixed noodles (ramen and udon) that comes with their selection of vegetables. Service is very quick, so you can begin dining soon after you're seated. We had a slight mishap with our pot, I think some noodles stuck to the bottom of the pot and started burning, which gave the broth a very smoky acrid taste to it. We brought it up to the staff and they were very attentive and considerate in helping us to change out the broth so we could continue enjoying our meal. Needless to say, this ranks among the top hot pot experiences I've had in San Francisco. I'll definitely be back and bring even more friends with me!