River Sub Limited

I’ve been having a really rough week and ordered online for pickup. I went in and it wasn’t ready quite yet which was fine. The employees working were very nice, they apologized and explained the situation. One of them attempted to make jokes about it taking too long and offered me a soda. I really appreciate the simple act of kindness and needed the smile. The sandwich was also very good and I really enjoyed it. Thank you guys!

1/11/22 I'm so sad......I frequent this location all the time and today I decided to have them deliver to me...... I waited my whole lunch time for my food and it still has NOT BEEN DELIVERED!!!!! I understand being short handed, I really do, and I'm a very patient person, but call me if you see it's not going to be Freakishly Fast! I'm literally 4 minutes from your store on Sonterra, I'll come pick it up!!! My order was confirmed at 12:07pm. It's 1:22pm and I still don't have my food! !!!!!

The absolute WORST service. I’ve ordered about 5 times from this location and every single time they get my order wrong and when asked why can’t they get my order correct it’s here you want a credit for what was missing from the sandwich. When spoke with General manager, he was SO rude, had zero empathy for the mess ups and lacks customer service. The service is unbelievably horrific.

One hour and 30 minutes. That's how long it takes for this location to deliver. Missed my lunch break waiting on them. Not so much as a phone call, update, nothing. And to top it all off, my order was messed up. Our office is located literally right around the corner. This has happened to me before, but I wrote it off as a fluke. After speaking in our office meeting just now, they confirmed they all have stopped ordering for this location for this exact same reason. They even stopped ordering group orders for client meetings because they can't guarantee they'll arrive on time. I must've missed the memo. This JJ location is SO far off from "Freaky Fast". I should've just gone out and had a sit down lunch at a restaurant. This is farewell. Taking business elsewhere.

Horrible customer service, Never on time. Over promises and under delivers. The workers answer the phone to let us know they are short staffed, and then hangs up on you...But previously they promised food would be in by a certain time, and it was delivered an hour and 15mins after promised time. Advise, if some one calls, tell them the excuses first, and let them choose to order elsewhere that can deliver on time. To the customer, if you have time to wait for food all day, order here... If you have a limited lunch, choose somewhere else.