Erbert & Gerbert's

Walked in today to grab lunch to-go and the manager had quite a few of the employees at one of the tables as soon as I walked in. He was hounding them in a non-respectful and non-productive manner. I don’t know the backstory, but the way he was talking to them isn’t the way to handle any situation. Couldn’t believe how he was hounding them, especially in the presence of paying customers. The manager actually ended up going to the front to take my order. I ordered an 8’’ narmer on wheat with a bowl of chicken and wild rice soup. As he entered in my order, I had to correct him on the type of bread, the kind of soup and the size of soup. I’ve never had to correct someone at that location except today when the manager obviously didn’t listen to me whatsoever when I was ordering. He also never told me how much my order was and never offered me a receipt. While another employee was preparing my order, the manager returned to the table with the group of employees and continued to talk down to them in a non-respectful and non-productive manner. I won’t be going back after seeing how the employees were being treated.

I used to love erbs and gerbs.. But the past two times I went there the food sucked. 16.40 for a sandwich and soup. My sandwich had one skimpy piece of meat and nothing else. One choice of bread to choose from and the broccoli cheese soup was Luke warm at best. I see this business going under with how bad their food and service has become.

Place is starting to get busy, though later in the day can sometimes crawl by without customers. During this national health issue it's a simple sandwich shop with daytime hours. I typically wipe down everything a customer could touch with peroxide cleaner (and being taller, i can reach everything) every hour or two. Most customers already make use of online ordering, to the ones that don't you should look into it, employees may have a discount but the deals on the app are better.

I ordered my food at 10 to be delivered at 12:20, I called them at 12:35 to let them know that it still wasn’t here and wanted to know where it was because no one notified me it would be late. I called and he said it would still be 35 minutes until it would get here. This is the second time this has happened, it is getting a little ridiculous.

Decent sandwich however prices way high. Nearly $15 per person for an 8inch sub sandwich and a cup of soup. I could get a foot long sandwich from subway with double meat for less than that. Place was recommended by my son when I was in town visiting. Can’t knock them, food was good but expected a lot more for the price

Ordered online on 9/10 and when I got to the store the employees and manager informed me they had just run out of bread and were in the middle of making more due to an unexpected BUSLOAD of people that had just left! They offered to refund me or use their day old bread, which was totally fine. My sandwich was great, they even threw in a free cookie and the rest of the loaf of bread. Incredibly friendly staff!