First time coming here. Capital One Cafe is also a bank. Took a chance to see if we could get a medallion stamp to certify the document. Unfortunately, the cafe bank can’t do it, we have to go to the actual bank to get it done. The ambassador at the cafe was so nice and helpful. He made several phone calls for us to confirm that Capital One offers this service at the Woodbridge branch. Best customer service ever experienced!! He even paid for our drink! Highly recommended! Next time when I come by Short Pump, I will stop by for a coffee, 50% off for Capital One customers.
Love the environment. If I need a pick me up, I just go in there and I am greeted with smiles, such a friendly l, warm, welcoming place.
What an awesome concept! I have the Venture Card and savings account but never did stop by one. Finally went in while trying to set my wife up for a new 360 checking account. Very warm and friendly welcome where we also got free coffee for coming in for the first time. Such a stress free and convenient visit with Amanda as she walked us through everything. Thank you for an awesome experience and helping my wife set everything up Amanda! Keep up the awesome work!
Went in to ask a bunch of very specific questions before deciding whether to abandon the dumpster fire that is Truist and switch all of our checking and savings accounts to Capital One bank.
Izzy was absolutely amazing! She was so patient, kind, and knowledgeable and walked us through the whole process after answering or finding the answers to all of our ridiculously specific questions. We had a wonderful experience on the banking side and got some delicious coffee after it was all done.
I would highly recommend both Izzy and the cafe and can’t believe I am actually looking forward to switching all of banking to Capital One!
Went in there and had a great coffee experience as usual.l. I bought two coffees and they were great!The service was awesome!
Went in to see if we could get my wife a replacement cc. Was greeted by Ellie, and she was amazing. Answered all our questions, helped us through getting a replacement and she was so friendly my 2 year loved her. She gave us free drinks for it being our first time. This was probably the best experience ever in a bank we had. Because of Ellie we are life time customers.
From time to time I'll come here to do remote work. I enjoy the setup and staff is friendly. My last visit in they helped me with my credit card and I tried one of their teas. Worth a visit.
I do not usually leave reviews, but that is how amazing my experience was at the Capital One Bank Cafe in Short Pump!
I was warmly greeted as I entered by the Cafe and Bank employees, and proceeded to be efficiently and successfully taken care of by Mambo whose customer service was absolutely top tier!! Kudos to Mambo!
I went for actual banking reasons, but still left with a great frappe and a smile on my face.
Great place to get banking done and receive a discount on menu items as a Capital One cardholder. Good meeting spaces as well.
Ellie was lovely to work with thank God need more professionals like her professionals wonderful outstanding professional
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