First time coming here. Capital One Cafe is also a bank. Took a chance to see if we could get a medallion stamp to certify the document. Unfortunately, the cafe bank can’t do it, we have to go to the actual bank to get it done. The ambassador at the cafe was so nice and helpful. He made several phon
Love the environment. If I need a pick me up, I just go in there and I am greeted with smiles, such a friendly l, warm, welcoming place.
What an awesome concept! I have the Venture Card and savings account but never did stop by one. Finally went in while trying to set my wife up for a new 360 checking account. Very warm and friendly welcome where we also got free coffee for coming in for the first time. Such a stress free and conveni
Went in to ask a bunch of very specific questions before deciding whether to abandon the dumpster fire that is Truist and switch all of our checking and savings accounts to Capital One bank.
Izzy was absolutely amazing! She was so patient, kind, and knowledgeable and walked us through the whole pr
Went in there and had a great coffee experience as usual.l. I bought two coffees and they were great!The service was awesome!
Went in to see if we could get my wife a replacement cc. Was greeted by Ellie, and she was amazing. Answered all our questions, helped us through getting a replacement and she was so friendly my 2 year loved her. She gave us free drinks for it being our first time. This was probably the best experi
From time to time I'll come here to do remote work. I enjoy the setup and staff is friendly. My last visit in they helped me with my credit card and I tried one of their teas. Worth a visit.
I do not usually leave reviews, but that is how amazing my experience was at the Capital One Bank Cafe in Short Pump!
I was warmly greeted as I entered by the Cafe and Bank employees, and proceeded to be efficiently and successfully taken care of by Mambo whose customer service was absolutely top t
Great place to get banking done and receive a discount on menu items as a Capital One cardholder. Good meeting spaces as well.
Ellie was lovely to work with thank God need more professionals like her professionals wonderful outstanding professional
Ty and Watkins were extremely helpful! They helped me figure out an interesting banking situation the night before a house closing.
Jordan was the one who helped me out with opening up my accounts and although there were some issues she got through them asap and she was very sweet. Also, thanks to the other girl who also helped out a bit. Great customer service.
Mai is upbeat, patient, and professional. Made our problems disappear by running interference with a number of Cap One conflicting departments by getting on the phone to resolve issues. Really impressed us with alternative solutions and no pressure. Only wish CO would offer something in their App li
Wow, we were so impressed with this place. I had never been into a Capital One Cafe before and one of the advisors, named Elle, welcomed us in and even paid for our drink. We were so impressed. What a great experience. I would highly recommend this location. The drinks were better than starbucks, an
We had exceptional service resolving a credit card issue at the Short Pump Capital One Cafe. Watkins Holt and Ty Murdaugh were very caring, knowledgeable, persistent and professional ambassadors for Capital One. In the future we will go back to that location rather than spend hours on the telephone
This past Saturday we met some family at Short Pump to celebrate my daughter’s birthday. After walking around in the 95 degree heat we decided to chill out in the Capital One Cafe like we have many times before. We were warmly greeted by a lovely young man who offered us the use of a large table. He
I am leaving this review for the bank ambassador, Cassidy. She is very knowledgeable, helpful, and so kind. She helped me greatly in opening bank accounts and learning how to do international wires through Capital One bank accounts. She was the most knowledgeable person that I have spoken to at Capi
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