Starbucks

I absolutely love this Starbucks and all of the employees here!! What I love most is that it has the Cheers atmosphere, where when I walk in, everybody knows my name and what I like to drink!! Once in a while, I will throw a curve ball and switch up what I want, which gets Oohs and Aahs and a couple of jokes with laughter. I absolutely love that, as it is priceless!! ❤️❤️❤️👏🏼👏🏼 ☕️ ☕️

It's a Starbucks and I'm totally okay with that. The staff was very friendly and experienced. They were able to handle the line efficiently and not dilute the experience to just, "What do you want?" It also helped that the staff communicated well with each other. I'll eat my breakfast sandwich with a smile.

A BARISTA WITH AN EXTREMELY RUDE ATTITUDE and NEGATIVE CUSTOMER SERVICE SKILL!!! I have never seen a barista with a bad attitude until this date, Monday, 12/17/18. We come to this location almost on the daily basis for at least 2 years now and every barista + Alex (old manager) have been extremely prompt, pleasant, professional, friendly and knowledgeable - that's why we kept going back! Each visit, we order the same drink each time: 2 quad espressos, both in a grande cup, 1 on ice, 1 hot with filled up steamed milk. On Monday, 12/17/18, as usual, we came and ordered the drinks, a barista name "ADRIANNA" was making our drinks, told us we can't do this anymore, the hot one should be ordered as a latte as per her manager, a brand new manager name Jessica (?), whom we haven't even met or encountered, nevertheless, knew about our drinks, however, she "Adriana", said, in a very rude tone, she can make an exception this time. Now, if I want a latte, I'd order a latte and if I order a quad espresso and being charged a latter... THAT IS FRAUD! In addition, while she was getting ice, she SLAMMED the lid of the ice storage SEVERAL times, while opening and closing and it was LOUD... like into our faces!. This just left us stun and couldn't figure out what has just happened and how management could have justified hiring this barista. Why are we being harassed!! Not sure of what kind of customer service training that Starbucks offers, I doubt Starbucks Management consent such attitude; and most importantly, the few people with these types of attitude do not bring great news for Starbucks as a whole. It's so sad for the rest of this crew because they are providing the best customer service to their customers and have to suffer reviews just because of 1 bad seed.