Wendy's

This place is going down hill!! My chicken sandwich had one piece of lettuce that was wilted and small - no mayo no tomatoe! I didn't even eat it!! The fries were cold and old. I couldn't take it back because I was on a break and needed to get back to work. So I just paid for meal that just got thrown away. The customer service wasn't great either, she just shoved the bag in my hand while talking to a coworker... And shut the door! Not happy about this and Wendy's use to be my favorite place!

I would like to say, I’ve gotten food from them before, and usually do good. But this order I made today was the worst one I’ve seen from them. I ordered through the app, only to be left sitting for nearly 40 minutes waiting for the DoorDash driver just to leave the store, then after sitting watching him go to nearly every place that wasn’t my street, he finally pulled in. Blamed the Wendy’s for its customer service, and promptly said “sorry not sorry” for my order. Needless to say I was appalled. Now while I like to give everyone the benefit of the doubt (we’re all humans and we’re prone to mistakes) this just ruined my experience. I was hungry, tired and had a terrible day. Anyways I took the food inside, hungry as ever. Putting it down I opened it to find that I was missing a cookie and drink, and that my jr cheeseburger still had its onions when I put no onion and they never added bacon. The food was bland and cold and it made me sad to see. The only thing I could give the order props for is that they didn’t screw up my jr bacon cheeseburger. And the Rick and Morty drinks that I bought, that I didn’t even gain the third drink that I should have reserved. This has made me now way to worried about using your app to order, as it seems you are prone to errors. I know we all make mistakes but having my order be wrong and be an hour late, left cold and wrong is a pretty big one y’all.

Picked up a mobile order for a friend which included 2 large pops. One a diet Coke for me. First it took the gal 3 tries to put on a lid and when I asked her which is the diet Coke, she told me she doesn't know. I asked her how am I supposed to know and she shrugged her shoulder and just walked off. Update 03/30/20 No lines in the drive thru. Fast service. Tried the breakfast baconator.