Starbucks

Literally the worst location I’ve been to out of dozens of states, hundreds of cities, and at least 7 countries. I understand being short staffed and out of product during covid… what I don’t understand is the attitude. I worked for Starbucks from 2002- 2008, and Howard Schultz would be shocked and sick to see how far the service has fallen. I doubt anyone from corporate will read this, but if they do… send out new trainers asap! No customer service skills here at all and no desire to give the customer what they ordered. I will go out of my way to avoid this branch from here on out.

Disappointing experience in this Starbucks. Some entitled white people came in refusing to wear masks and the staff not only served them but refused to ask them to put masks on, despite a statewide mandate on masks in indoor spaces. Yes, the mandate allows you to eat without a mask on, however they hadn’t received their order yet. I expected the employees to abide by the law even if the customers wouldn’t. The customers were rude and aggressive and again the employees ignored the situation. I won’t be returning to this store again.

Teach your employees better manners. A woman awkwardly walked from behind the counter up next to me in the line as I walked in. She just looked at me and did not say anything. When I asked if she was in line already she said we got there at the same time and she just got off her shift. When the person at the counter was finished I offered her to go ahead since she just got off and I was not in a hurry and she acted very weird and rude about it. Walked out without purchasing anything and I won’t be back to this location.

Nice Starbucks at the top of Sylvan hill. Went there on a Sunday at 1pm. No line or wait at the time. I was a little surprised though that they dont allow seating inside yet for some reason. I was having a business meeting and we were able to sit at a table outside. About a half hour later one of the gals asked if we wanted anything else because either the mgr or owner decided to close early. While sitting there we counted over 20 upset customers in 30 minutes that came there for nothing which certainly cost them future customers so I suggest you call before you make the trip there. Not quite what I expected from a high class Starbucks. You lost me as a customer as well because of this. Your hours are stated on line as being open and you closed early. Not a good move owner.