Whataburger

Very disappointed about this location. Several times ordering from this location, they have been getting my orders wrong. Items that I paid extra for are missing. Things like cheese and ranch or gravy. Recently the evening and night crew have been awful and my recent order was disgusting. No cheese on my burger that I paid for so I had to find a slice of cheese to replace it and PINKNESS IN THE MIDDLE!? No disgusting. When trying to call the location directly no one answered the phone so I was left to call customer service. The guy with customer service said he would take my information down and figure a way for my compensation and I should hear something within 3 to 5 business days from someone. Up till November 8, 2021 and NOTHING. This place is a joke and I wouldn’t recommend this location. Go somewhere else.

I had the worst experience this morning for a morning breakfast. I had to call back to see what time they open. The person in charge said the Drive is open for Twenty Four hours and the quality of the food indicates that quality. The food was horrible and the coffee was cold. I was there at 5:30 in the morning thinking I would get fresh food that was only a wish. I waste $15.10 would have been better if I lost that money. I ask the cashier if the insulation on the cup was that good due to the fact the cup wasn't hot. She told me the coffee was fresh what a joke. I would give it a negative star but couldn't. My order number is 522580. The lady behind me saw me at work and she was complaining about the speed of service. I had to wait and still got bad food.

I’m a manager at Whataburger and I understand the wait can be long and mistakes are made, we are human beings and right now in a time of low staff our employees are learning and really trying to do better and learn. We are trying to be more personal and get your name at the speaker and have your food hot and prepared properly. Give us a chance as our speed and service is getting better. Your food from Whataburger is never pre- made and put in a warmer , sitting .. it’s made to order

I’ve ordered from here before but today’s visit was the worst! First they forget my cinnamon roll; I ordered the breakfast sandwich and they gave me fries because apparently there was no hash brown. (Fries were cold and hard tasted horrible)The sandwich didn’t have the hash brown and sauce was sloppy. The cinnamon roll was not even warmed up guess they pulled it from the freezer or whatever. The cashier was going off about someone there very unprofessional.

Went to this location expecting a wait so I was not concerned with that. However after waiting in line for 20+ minutes with only 3 cars ahead we were told they were out of Large buns and Texas toast… they only had the kids size buns 😩 It was disappointing and we ended up not getting anything at all. The employee was very nice however.