Starbucks

I'm not a coffee drinker, so I get a plain black tea. They don't always get my name right, but hey, who does? 😉 Like many others, I regularly have meetings there with clients or agents from my office because of the comfortable atmosphere. I enjoy being able to give small denomination gift cards for referrals, etc, & of course, they love receiving them. Always appreciate the service.

I’m a regular at Starbucks not only because of the drinks but the amazing customer service given at (most) locations. This location however, lacks in the customer service department. The experience that prompted finally leaving a poor review was.. I ordered a brown sugar oat milk shaken espresso HOT and instead of letting me know at the speaker that they didn’t have any ”elite” baristas on staff who were either experienced enough or not too lazy work whatever magic literally every other location has done to make that work, they hand me an iced ”brown sugar oatmilk shaken espresso” with no oatmilk. I drove from there to another location and they fixed it (a HOT brown sugar OATMILK shaken espresso) no charge and with that professional and friendly attitude we all know and love about (most) Starbucks locations. In short….there are too many other Starbucks within a few mile radius to come to this one where your order and overall experience is a gamble.