Firehouse Subs

I wouldn't do online orders for more than 2 people, due to the staff's inability to properly prepare, make, and label the meals. When returning to the office, we found that half of the orders were wrong and missing items. When we called to inform the store about this, there answer was Oh well sorry about that. Very unacceptable. I would suggest that, when ordering for more than 2 people do it in person.

Got a pick up order from here a week ago and they gave me two of the same sandwiches when I asked for totally different sandwiches and when I called to tell them about their mistake after arriving home, the guy was very rude on the phone and just responded “OK” he also sounded super tired and like he was having the worst day. I then asked to speak to the manager and he said he was the manager. Still this is hard to believe that an establishment would have someone so very unprofessional like this as a manager. He even refused to give me a name. There will be a long time before I eat here again. Def the worst customer experience I’ve ever had at firehouse subs!