Sonic Drive-in

I go to Sonic way too much, and so does the rest of my family. We can't get enough of it! The menu items are as great as the customer service. I love ordering through the app because of the convenience, but even without the app, my order is always brought to me quick and with a smile. I'm a regular and I love it; I get to have little chats with the staff who are so friendly! And better yet, the speakers aren't so cheap and outdated like other fast food places; I can actually leave my truck on and hear them when they talk :)

I go to this sonic quite often and have never really had any issues. This isn't too big of a deal but thought it should be addressed. I came through the line tonight right around 7pm and ordered a pretzel, a large cheese tot and a small popcorn chicken. All was great, except the popcorn chicken. It was half full, and literally only crumbs. I got one ACTUAL piece of chicken. I was extremely disappointed paying $4 for crumbs. I have photos but it doesn't give me the option to post photos.

Too busy to keep track of mobile orders. 1/2 price drinks are not worth the hassle of this place. Took me my entire 15 minute break to receive an order I paid for 10 minutes before I arrived and it was just an ice water and large ocean water. I wouldn't think that should take long... yes, here it takes a long time

This place is always busy. I totally understand being busy and falling behind, I work fast food. But when I went and ordered a medium drink and small side, and waited 15 minutes, I was pretty upset. Again, I understand being busy but I was out of time on my lunch break so I pressed the button again and asked if they could cancel & refund me since I needed to leave and it was taking too long. Not mad at them, just needed to get going and I was very polite. The person helping me did not understand what I was asking & just said “We can cancel it” I asked about the refund but she had already turned off the mic. It was $6 but they still lack good customer service and obviously no one there has experience.

Lack of communication and comprehension. Manager and employees do not know how their own payment system works. Argued with me about the credit card systems ability to process more than one card. I've used multiple cards to process payment at the stalls for over a year. Not a gift card, debit cards. Multiple stalls with issues but none have signs attached informing customers of this information. Even after talking to a manager(Michelle) and getting the issue fixed, Otto(spelling) bombed it again with his lack of communication and comprehension! I ultimately canceled our order and went to the Sonic across town!Will never go back to the Sonic on Anderson!