Wendy's

Went through the window, very polite and friendly woman and an accurate order. There is always just a little something missing, either no napkins, no knife for a salad or they are out of hot sauce or the dressing meant for the salad. But... Big shout out for improvement at this Wendy's. They are obviously putting in the effort.

This Wendy's really needs to look at the management. For example, it is 915pm, I order a large chocolate frosty. The reply is, sorry, we have shutdown the Frosty machine for the night. I can understand if it was 11pm, but it is 9:15pm. This not the first time or second time this has occurred. I guess if you want a Frosty from this Wendy's you better go by 6pm before they shutdown for the night even though they are open till 12 midnight. I guess I will need to start driving all the way to Greensboro where they serve their full menu till midnight.

The service at this Wendy’s is unacceptable. When you first pull up to the drive thru the menu board is literally falling apart. You will wait a long time before even greeted and if you are greeted and actually get to place an order you will wait an absorbent amount of time to then receive cold food. Will not be returning.

It's so sad how badly this place continues to spiral downward! I'm used to fast-food places botching my order (as they did again on this visit), but this Wendy's issues run far deeper than that. This is what I noticed today: 1) The place smells badly. Kind of a damp, stale, oily smell permeates the place. 2) Today, there were flies everywhere. I hate eating indoors and struggling to keep flies from crawling all over my food. 3) EVERYTHING I touched felt greasy! The outsides of the food wrappers, the serving tray, the tables and chairs, and the door handles -- everything I had to put my hands to left my fingers oily! 4) When I took my place in line, the 'Now Serving' board read "2004" and "2005". By the time I finally placed and received my order, I had become convinced that those were the YEARS in which the now-ready orders had been placed! They were nowhere nearly busy enough to justify even 1/3rd of today's delays... I have always liked Wendy's menu, and historically enjoyed their restaurants. This store is influencing my opinion for the worse. 😢

My fiancé and I went in around 7:45 this evening. As soon as we pulled in there were two employees complaining that we were coming in to eat. As if it just killed them to serve us. We get in and the female followed us in. She laid her cigarette on the counter under the register screen and proceeded to take our order. She got our drinks and food ready and by that time we had decided to get our money back and go elsewhere. When he requested our money back, she got an attitude so we asked for the manager. The manager stood there and acted like it wasn’t a problem. If anyone in town is looking for a good and respectful place to eat, I HIGHLY recommend El Puente across the street. Their service never disappoints!