Ihop Store #3451

I would give this a half of a star but it seems I can’t. We took my husband there for Father’s Day and we got there early and they sat us 15 minutes after. That was the great part so yes one star. Though after being sat, our waitress took our order and she never came back, not even to check on us. An hour passed after our order was taken and 6 families who sat after us had received there food and 2 families after us finished and left. We asked to talk to the manager and when he came out all he said was that they were busy in the kitchen. Our question was why did 6 other tables who sat after us eating before us? We only ordered two meals and one kid meal. As a manager that should not be your answer!!! The waitress was horrible, all the other waitresses were checking in their table and this waitress was not. This franchise needs to have training for their workers because this was horrible service. The manager also needs training because for you to just say your busy in the kitchen but we been waiting for over an hour now for our food but we were sat before 6 other families and they all have their food with more people at their table is ridiculous. I hope someone on corporate can see this review and make changes to this restaurant.

I ordered online at 11am. Came at 11:30 am but wasn't ready. Waited in car at 12pm. And went back to cancel my order and the server asked if I had a receipt as if they never had my order. Another employee came out moments later stating to disregard showing the receipt and handed me my order. It felt like they found my order last minute and traded off someone else's food they were preparing to me which is appreciated but still unfortunate. First of all I chose curbside pickup. There are no curbside parking spots that I could see. Calling them i got no answer. I completely understand it was a Sunday and they were busy so I'm not so bothered by having to go in but I specifically ordered online so I would not have to wait and essentially waited for no reason as they didn't even see my order until last minute is what it seems. I am not saying this place is bad. I think they just were having a bad day. I am writing this review to encourage management to be more watchful and aware of online orders to prevent potential issues like this in the future.