Starbuck's

This location used to be about what you would expect from a Starbucks - consistent drinks and quick service. Lately, I think they have some staffing issues. Today we got stuck in the drive thru for 45 minutes. Ordered two White Chocolate Mocha Frappuccinos and an iced Chai latte. The first try they made two hot coffees which we sent back. Next we got three cups with white contents which we were assured were correct. Not wanting to hold up the already congested drive thru we took the drinks. They were all just milk and sugar. No coffee, no white chocolate and no tea flavor. Less upset about the order being incorrect and more upset about wasting 45 minutes in a drive thru! If you have the flexibility, the Target location does much better.

I literally go to this location probably 5 days a WK. When there's a barista outside taking orders service is usually pretty quick. I've definitely waited in line for 15 mins or longer when orders are being taken at the speaker. The other thing I want to point out is friendly service. For the most part the baristas I come in contact with are very friendly and have a positive attitude. However, there is one on your team who is the exact opposite. I pull to the window and he gives my total and literally says nothing else. Hands me my drink/food and that's it. Doesn't greet and doesn't end the interaction with have a good day, thank you for stopping by today, nothing. No personality whatsoever. I'm assuming that's not how you want your company to be represented. I will get his name the next time I visit this location, but at this time I don't have that info. I pay around $11 each time I come here. It would be nice to have a friendly experience and not be ignored like I'm a burden. On a positive note, thank you to all baristas who are friendly and offer great customer service.

It took 30 MINUTES at the drive-thru, that's the only reason for the 2 stars. I mobile ordered and used the drive-thru since there weren't many cars in line. There was no way to leave the line once in it, unless you're willing to hop the hedges (which I considered 12 minutes into the wait). The customer service was friendly and my order was correct BUT the drive-thru time was a nightmare!

My wife and I were running some errands and needed a pick-me-up so we pulled into the parking lot of Starbucks located at 7779 Highway 72 West Madison, AL 35758. There was the usual long line at the drive-thru so we opted to go inside and place our order. Inside the shop there was only two people ahead of us so our order was taken quickly. My wife ordered her usual, tall double shot Carmel latte and a slice of Iced Lemon Pound Cake. I ordered a tall double shot Mocha with whole milk and three Petite Vanilla Bean Scones. I was only going to get one Scone but Starbucks has a special so I ordered three instead of the one. The Lemon cake and Scones were provided right away by our cashier. After waiting about ten minutes I received my Tall Double Shot Mocha. My wife received an incorrect order an Iced Carmel Latte so her order had to be remade. But once she received the hot Tall Double Shot Carmel Latte she was happy. Our beverages were hot and soothing. The iced Lemon Pound Cake was fresh and moist. My Vanilla Bean Scones taste like a sweet biscuit as do scones. The Vanilla Bean flavor was very tasty. Starbucks is very popular as a meeting place for college students and business associates are has a quiet atmosphere. Starbucks make sumo the best coffee, latte's and mocha so we enjoy treating ourselves occasionally. Occasionally as it is an expensive caffeinated beverage but they aero consistent with the recipes. The staff is always friendly and professional. This Starbucks hours are: Sunday 5:00 AM to 10:00 PM Tomorrow 4:30 AM to 10:00 PM Tuesday 4:30 AM to 10:00 PM Wednesday 4:30 AM to 10:00 PM Thursday 4:30 AM to 10:00 PM Friday 4:30 AM to 11:00 PM Saturday 4:30 AM to 11:00 PM