The Pita Pit

Decent food at a moderate price. The staff has been hit or miss - either very friendly and talkative or uninterested. If getting the gluten-free option (essentially a salad), they will load you up with as many and as much of any vegetable that will fit in the container. Also if you ask them to put vegetables on the grill (muschrooms, onions, etc) they definitely will. I would recommend downloading the "Hooked" app before going here, as there are almost always deals that make the pitas much cheaper!

The food was decent, but the service was pretty poor. Two employees ignored us for the first few minutes we were there. Then they mumbled through taking our orders, refused to make eye contact, shuffled through making our pitas, and then headed downstairs, never coming back up. Another customer walked in, looked around, waited for a few minutes, and eventually left. Very unimpressed.

Normally a favorite place to get lunch at and all the guys working there are great (never seen any women working there but I'm sure they are all great too), but today it was the absolute worst experience and all due to one employee. The Asian guy on the grill/register was an idiot or maybe stoned because I cannot justify his actions any other way. While waiting in line behind another guy who clearly had been waiting for a few minutes already, I watched as the employee finished cleaning off the grill (OK, makes sense, needs to be done) and then he came up and took part of the guy's order then without taking payment he abruptly left behind the counter to check something at the soda machine, then headed downstairs without a word to apparently grab cups for up at the register (nothing to do with the soda machine). He then took the rest of the guy's order, which at this point four more people had walked in and were in line waiting. Roughly took about 10 minutes to order when there was only one guy in line in front of me, what's wrong with that? On a 30 minute lunch break, timeliness matters and is usually not an issue with going to Pita Pit, a roughly 2 minute walk from work. When it was finally time for me to order, I had a Hooked coupon for a free cookie that I wanted to use and presented to him. Then expecting a cookie to be given to me as it's not like I could get it myself given the enclosed case, I tried asking about receiving said cookie and he clearly did not understand. So I walked away to the line around the counter, expecting it to come up later and he then called me back and still not getting it that I was asking about getting the actual cookie, I ended up just getting in line again. At this point I was agitated at his idiocy and he even asked me later on what cookie I wanted but never gave it to me. All in all, I left there agitated, cookie-less (not that it really mattered), and out of time to eat said lunch. Just a horrible experience all in all because of this one employee who couldn't manage to do their job at a base level.

Avoid at ALL cost. I've gone twice (my mistake) and regretted it... and I LOVE falafel. The management was cool with fixing employee's mistakes--plus one star! However, employees have always been god awful. Poor service and sophomoric attitudes. Management: please take more care with hiring. I don't think any amount of training would help.

I ordered ONE sandwich for delivery. An hour went by so I called them. They told me that the delivery person came to the apartment and couldn't reach me. keep in mind Im at work and they've delivered here before. I gave them the exact address and they so called went to an apartment complex. I called them to cancel the order and immediately called Jimmy Johns. They got here in 5min.

Not happy to drive 20 min out of my way at 4 in the afternoon in downtown traffic to walk up to Pita Pit and see a sign on the door says they will re open at 5pm, when the hours online don’t say there are periods throughout the day they may be closed. I wouldn’t waste your time, might not be anybody there.