Rosati's Pizza

I was really skeptical about ordering the chicago style. I'm a NJ native who's pretentious about good, thin crust pizza. Never saw the appeal of the big mess that's chicago style. Today I figured I'd order a small one to try it out after some friends made a fuss about me never trying Chicago style. Wow, I'm glad I gave this a chance. Definitely a new pizza experience for me, but I absolutely love it. Also, the delivery was fast, so the pizza was still hot when I got it. Never would've expected such quality from a pizza chain. Will definitely order from here again.

I appreciated the polite service and attention to detail, but would not order again. I was happy to see my Chicago style pizza came with tinfoil to keep it warm, and that it was topped off with extra herbs and seasoning. The amount of mozzarella was most generous and gloriously stringy. However, the high prices kill it for me. For a small $16.99 pizza, I expected it to be delicious. (Not sure what their prices were before inflation though).The sauce didn’t strike me as anything unique, and the crust was not buttery as advertised. It was dry and flavorless. In my opinion Uno’s does it better.

10000000% the best place to get pizza in Madison (specifically this location!!). Everyone is super friendly, pizza is always done perfectly, they remember your name which is ALWAYS a huge thing at any business. Out of the countless times I’ve ordered, only once was there an issue (wrong topping on half) and what did they do?? Told me to keep the pizza and we’re making another one for me to correct it. Didn’t even have to bring it back to “prove” what happened. Excellent staff, you can tell they actually care.

I ordered some food online, I was charged twice for the entire order which totaled to over $120 called to ask about the second charge and the incorrect pizza. The work I spoke with blamed the website and said the GM would be in at 9 and he would have to talk to him. He also said they would remake the pizza and deliver it within 45 minutes. An hour and a half later, I try to call again because the remade pizza was still not delivered and I hadn't heard from anyone about the second charge. I called and waited on hold for 20 minutes just to get disconnected. That's when I decided to drive to the store and ask in person. I arrived to the employees turning off the lights and telling me they closed at 9. They then tell me that the delivery person attempted to call me and knocked on my door to deliver the second pizza. (No missed calls, no knock on the door at all) then I'm told the GM didn't come in and ill have to talk to him tomorrow. So at this point I've been charged over $120 to get the wrong pizza and then to go pick up the second pizza almost 3 hours later. I do not recommend.

If i could describe Rosati's in four words, it's "Expensive, but worth it." Buying and enjoying this is less of a meal, and more of an adventure of scents and flavors that you can't find anywhere. The sauce reminds me of my mother's cooking, and the many ingredients reminds me of the meals she'd cook. Thanks, Rosati's.

It's a pizza. That's about all I can say at this point. The last 2 in particular have seriously lacked flavor, which is why I stopped ordering years ago (same trend then as well). Crust has also been really tough lately when ordering double dough, which is unusual. Their delivery times can be 90 min to 2 hours with no notification, just told "we got hit" when I called previously. They can be really good, or it can be a waste of money.