Taco Bell

I was on Kannapolis I decide to stop by tacobell to get some food I found a restaurant super clean and organize more than any tacobell I ever been and I used to work for tacobell in diferent locations. The manager very professional the crew. Very nice and polite the food was. The right temperature the right portions. Just the way I recuested. And presentation was good. I highly recommend this tacobell go and check it out. Great job. Team I’ll be back again It was outstanding experience !

The people here are seriously the laziest people. They are rude anytime you ask for anything such as sauce that they have forgotten to put in your bag. The line is always long and takes 20 minutes or longer for 3 cars, and your lucky if your order is right. It wouldn’t be that bad if customer service wasn’t so bad, but the bare minimum isn’t even there. My husband asked for extra cheese on a taco and they threw it next to the taco and wrapped it? And had an attitude about it. BARE MINIMUM.

VERY VERY VERY HORRIBLE... NOT ONLY DID THEY CRAM ALL OUR FOOD IN THIS BAG BUT THEY ALSO FAILED TO PUT EVERYTHING THAT WE ORDERED IN THE BAG. IT WAS MY FAULT FOR EVEN PULLING OFF TO CHECK BUT AFTER ASKING THEM TWICE I JUST BELIEVED THEM WHICH WAS A BIG MISTAKE. THE LADIES WHO RAN THE DRIVE THRU HAD GREAT CUSTOMER SERVICE BUT OBVIOUSLY THE OTHER TEAM MEMBERS WERE DEFINITELY NOT ON BOARD. SMH

This is a review or the service not the food. I mean it is Taco Bell. Same food everywhere. The employees are very helpful and friendly but it is SLOW . I sat in the drive trough for 20 minutes waiting of a couple items. Management needs to staff this store and stop making excuses for “worldwide staffing shortages” just hire don’t settle for this and call it the new normal.

20 minute wait in drive thru. Got to the speaker & the guy says " can you hold on, we're trying to catch up " I understand they're understaffed or whatever so I wait. 10 minutes go by... nothing. I say "hello" he says 10 more minutes. The store is empty. All the cars are behind me in the drive thru. Why am I waiting 20+ minutes? Finally get to the window after I order, look inside the workers are standing around chit chatting. Ehhh. Probably won't be back.

There drive thru is terrible the last two times had to wait forever to take our order. When the young lady talked she talked nice on the speaker and said would you like sauce both times we said yes and both times when we got home no sauce. The have a sign at the window we may be short staffed please be patient something like that put that sign at the drive thru speaker would be better. When we got to the window they didnt look short staffed that day and the last time we were there. Today we waited in line for 10 minutes I said let's leave. We drove around the drive thru. No cars at the window just the car at the speaker and 3 other cars waiting. We went to the other taco bell in kannapolis 3 cars in front of us and they got there order fast. When we got to the speaker they took our order and asked if we want sauce said yes when we got home we got sauce. We will go to the spider dr taco bell location for now.

I won’t go back ever again. $30 for 2 taco Doritos locos taco meals frozen drink small nachos bell grande 2 beef melts $2 a piece. I mean when did the price skyrocket here? There wasn’t much fillings in my 🌮 s very skimpy for that price. Sorry Taco Bell you won’t have my business anymore. Don’t like feeling ripped off.