Wendy's

I went through the Drive Thru about 7:15pm today. When I went to pay for my food, they kept my card too long, then told me it declined. I have money on my card, and checked my account to make sure. But I said okay and gave them another card, the machine only took off half the payment. The manager, who had on a sleeping bonnet, caught an attitude when I said it only took off half of the payment and proved, yet again, that I had money on the card. She didn't want to swipe it again, but she finally did and the rest was taken off of my card. I told her nicely that something is wrong with their machine, and she rolled her eyes. As I was waiting for my food, I witnessed employees throwing food into each other's mouths around all the food being cooked. This is unsanitary and the manager was very rude. As someone who frequents this establishment, this is a let down. They're barely open these days, they close down before 7pm with no warning. This one needs new staff or just to be shut down at this point. My fries were cold and they didn't even give me the right burger.

Everything started out great then went downhill. Very polite customer service at counter. Then the cashier got off. Was still hungry so went back to order food. Heard someone say they had no cashier until later. Manager saw me at counter but did not engage. She was trying to her her employees to ask off the same days she was off so they could all work together. They were very busy on the drive thru. One lady said she would be with me in a minute then never came back. Again manager saw me and never engaged but stood around watching everyone else and talking to employees about schedule but didn't seem to be managing. Finally I had enough and went next door to get more food. This place is a hit or miss. And Wendy's is only one of 3 places I order a burger from. Food taste good but no one values customer service anymore.

Slow, slow, slow. Went for lunch and the cashier seen customers. Walk off and come back. She done it 4 times if not more. Took atleast 5+ minutes before I could place an order and a good 10 minutes to get a burger and fry. And the food was ok but definitely wasn't that fresh. Definitely somewhere I will not return to.

I went through drive thru about 9:15 tonight to order 3 large frosty. I waited in drive thru for about 3 mins and no one greeted me so I drove to the window and the young lady open up the drive thru window and I asked if they where taking orders. She goes to tell me to drive back around the building or come in. I said y'all didn't answer the drive thru why would I go back around the building she then calls me a B*tc* and said I'm not taking your order and slams the drive thru window. Then the so called manager comes to the window I say to him can I place me a order and the young lady tells the manager you better not take that b*t*h order. I told the manager he was not doing a very good job managing his teams that they are very disrespectful he then tells me that he did not like confrontation. I told him that I did not want them girls fixing my Frosty that he was going to tell why why them girls ended up making them I told him I didn't want them and he needed to go make them while I watched him. Long story short Do not I repeat do not go to this Wendy's if you are not wanting to go to jail for assault on a Wendy's employee.