Firehouse Subs

Worst experience by far! Went to grab some food with my husband and kids and go to order. First off the lady that took my order was really rude. We ordered 2 kids meals. 2 adult sandwiches As I go to put my card in the machine to pay she then tells me I can’t get kids meals it’s “inactive “ I myself am an assistant store manager at a restaurant I was highly disappointed in tonight’s customer service. Needless to say we weren’t spoken to kindly at all! There were 4 people on the grill and only the one lady taking orders. A few mins after we completed our order we were waiting on it there was a young lady to go order and she was paying cash the rude lady told her “I ain’t got no change for that” treated her rude too. I get everyone is needing help and need employees but the experience i had today makes me not want to return. You guys have awesome food but people come back because of the customer service! Work of your team how important it is about customer service skills!

Every table dirty. Every last one had trash or crumbs. Staff was rude the minute I walked in. Took 15 minutes of standing there for them to come take my order. 4 people cooking. One younger gentlemen muttered " ha, be with you in 30 minutes" as if I couldn't hear it. The food, well it was delicious. After waiting 20-30 minutes I got my food. 2 medium subs and a Mac and cheese. Insane.

It was terrible. 5 people working and the store is a disaster. The restrooms were filthy. All the the tables were dirty. The drink machine was horrible dirty. Even the windows need cleaning. There were 4 black kids working and one white girl working and she was loud and constantly saying she was the best worker and even using the "F" word one time. I am not sure who owns this store but they need to make an appearance and CLEAN HOUSE including firing all of the employees.

Not a good experience. Lady at the register was not friendly and clearly does not enjoy her job or care about customers. Was rude and acted like I was bothering her by ordering. I was also the only person there around dinner time which made me a little nervous about the food. Sub was just okay, stomach hurt after bit maybe it was just a coincidence... won't be going back to that location.

Everyone must hate their job here. Walk in and the guy just stands at the register quite. No how may I help you or nothing. I just told him what I wanted. Then ordered my sub and it was Luke warm if you would even consider it that. My chili was the same way. It was a depressing atmosphere. Nobody even acts like they care here. I was going to tell them to remake it, but I was scared they would spit in it or something. Would not recommend at all

I placed an online order for two subs. Shortly after, I received a phone call from an employee who claimed they no longer had one of the sandwiches (even though it’s still on the website menu) and that they couldn’t refund my money. She said all she could do was replace the sub with another and that if I wanted a refund I had to call the corporate number in Florida. Once I called that number, they said they couldn’t refund me either, that the store had to do it themselves. More than a week later now and I still haven’t been refunded. Their food is good but I’d recommend going somewhere else for online ordering.