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Contact Information
📞
Phone:
+1 423-877-5504
🌐 Website:
https://www.chick-fil-a.com/locations/tn/oak-park-town-center?utm_source=yext&utm_medium=link
📍
Address:
5740 Highway 153, Hixson
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Google Reviews
2,419
Google reviews
This was a terrible experience. The fries were old and cool/cold. Most of them were crumbs. My husband's chicken sandwich, #7, was cool and put together very poorly. Cheese and bacon were hanging out of the bun. My chicken tenders were cool/cold. There is no reason to get cold food. The drive through line was wrapped around the building.
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Google
Been a couple of times recently that an item has been missed but it's quickly been fixed. Very happy that the inside is open for pickup the past couple of months. That has made ordering ahead on the app more convenient. Waiting in the drive through to pick up an advance order isn't fun. Location still has issues with traffic flow.
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Google
For the past few months the fries have been less than full. I’ve had to order two in hopes of getting a whole one. This is starting to get ridiculous
Google
One time is understandable but this location has served me old/cold food (both chicken and fries) on numerous occasions. The lemonade is hit or miss… a lot of times it’s nowhere near what’s it’s supposed to be and very watered-down/bland.
I decided to post a review after they got my order wrong 2 visits in a row.
Chick-fil-A usually never disappoints so there’s gotta be something wrong with this specific-store’s management and/or staff that’s causing such sub-par service.
The young drive through girl ignored me when I said “thank you”, which is unheard of for the brand/chain.
Maybe a regional supervisor should investigate this store? It seems very unlike any other Chick-fil-A and easily the worst I’ve seen, unfortunately.
—
UPDATE: I went back for lunch the following day. The food was fresh and the lemonade was sweet; order was accurate. I changed it from 1 to 3 stars but will go to 5 if they can be consistent.
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Google
Service was great but the piece of chicken on my sandwich was tiny which was very unusual for Chick-fil-A! I live too far away to return it so I just ate it. I'll go back, but I hope it doesn't start being like this or I won't continue. I know everyone has bad days.
Google
Always very good choice of food for being in the group - fast foods !
Also always quick ... Now they are always busy , but they have their own sorta weird and different ordering from actual people outsides drive thru operation that is honestly very smooth and quick !
Prices are completely competitive and same as any fast food !
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Google
Dianne has upset me for the last time. I frequent this restaurant some mornings on my commute to work. It never fails that Dianne completely butchers my name. I have started using a different name to see if SETH was too hard. She butchers it as well. She will also ask if I want anything else with my meals and not once has it been in the bag… I try to respect the employees and not check the bag every time I come through the line but Dianne leaves me no choice. Food is good but Dianne could use some retraining if she is going to run the show in the mornings.
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Google
The only Chick-fil-A that want sell you a container to put all your food in to make it easier while you’re driving. I definitely want be going back!! Not to mention the fries were just messy like having mashed potatoes inside of a french fry. It’s actually the Hixson store
Google
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