Whataburger

Always great hamburgers, but this specific location often has personnel issues. It would seems many working there cannot handle the stress of a dinner or lunch rush. Several times I have ordered with the app and when I go to pick it up, after giving them my name, the order will have been completed, but sitting there getting cold. I think a little more training would benefit the overall customer experience.

I waited literally 22 minutes in line. When I pulled up to the window they didn't open it, glanced at me, then didn't interact with me for 12 minutes. (Granted they did have a long line). The only person I saw moving around was the polite black man (I don't know his name) who made and gave me my food which was nice and warm.

Wow…. We waited in line for 50 min for 2 burger. 20 min was spent sitting at the window! After waiting for 50 min the manager came to the window and told us that they didn’t have the ingredients for a mushroom swiss burger. I would have appreciated being told that when we first ordered! Absolutely ridiculous. We asked for our money back and left. I feel sorry for all the people behind us that got cold food because it was sitting out at least the 20 min we were at the window.

Terrible location. Poorly managed. Sat over 20 minutes waiting for 1 car to receive their food. So by the time we received our food as fourth in line everything was cold. The window seems to be broken and difficult for the employee to open and the employee never spoke a word. Just gave is part of an order and shut the window. I asked about a missing drink and they just looked at me. Never said a word. Seems you need a better manager to train your people. We've eaten at WB in every state that has one and this location ranks worst of any!

Went there last night at 9pm. Got my order wrong which I understand, everyone makes mistakes. But the manager was so rude and they gave us our food in bags which was so passive aggressive because we wanted to eat in. It’s like they didn’t want to deal with any customers inside. They didn’t bring us any condiments just told us they’re on the counter. The food was ok but I do not think I will come back to this location. Perhaps I will not eat Whataburger again for a while, so disappointing.

I never do reviews but I feel that I would hate for someone to get food poisoning because I didn’t say anything so here I am.. my husband got so sick for almost a week because we had this place. We had the jalapeño burgers and they didn’t taste right AT ALL! I as well found a hair in my burger. I didn’t even keep eating it. But unfortunately my husband ate the whole thing cause he was hungry.. please be aware of this place.

I really love whataburger BUT this location is consistently BAD durning the evening. Anytime I go for lunch it’s great. Tonight they forgot my wife’s gravy, so I went to the door to have someone hand it to me. An employee yell at me and told me to get back into the drive-thru line, the line was in the street basically and I already waited 25-30 mins, not gonna do that again. I should learn from my mistakes because the night crew really gets the order right. Step up it night crew!