Jersey Mike's Subs

We stopped here for a super late lunch today around 3pm and it was hoppin. It not super crazy and we didn’t wait long. I realized quickly as to why there was no wait, they had a streamlined system down to make those awesome sandwiches!! From start to finish they were efficient and super friendly. They took a photo of all the employees that day and you could see the camaraderie of the crew. I took time to meet the manager,Ashley, and she was very nice. I braved on the crew and she did too which is a reflection of her leadership. They hit a milestone today and I can see why. We will be back.

Came in at 1pm today and there was quite a bit of a line. Decided it was worth it and stayed… crew was killing it! Only three people working and taking care of online and walk-in orders. You could tell they had been going non-stop for some time. They took their time with each sandwich and were grateful for everyone’s patience. Took a little a longer, but worth the wait! Sandwich was perfect! You might be short staffed, but the crew today was great! Super proud of them getting through that rush. You could see a sigh of relief at 2pm when it finally died down. I hope they see this and know how appreciated they are! A+ staff!

Somehow two sandwiches and two cokes cost me $50, the Italian was a decent sub even though it barely has any meat on it at all where as the buffalo chicken was literally just blue cheese and hot sauce soup soggy and not even worth eating. We frequent several other sandwich shops and I figured we’d try this one out but for the money I’ll just go get a real meal. The location that we went to also had a bunch of kids just acting like they were hanging out and not paying any attention, they literally dumped toppings on my sub and then scrapped them off when they realized they were making the wrong order…

Just go to Publix instead ,better and cheaper in every way. U can get two subs at Publix for the price of one at Jersey Mike's. This was a one time only thing. I'm gonna go to Publix next time I want a sub so I feel I haven't been ripped off. Also at Publix I get asked if I want veggies on my sub instead of having to ask the employees for veggies on my sub like Jersey Mike's. Publix is still the King of sub sandwiches just go there forget Jersey Mike's.

I absolutely LOVE Jersey Mike’s, but this location is by far the worst I have ever been to. The first time I went to this location was on a Tuesday evening around 4:30 pm and I was the only person in the store other than the employees. I was acknowledged and asked what I would like and I ordered my sandwich as usual. The employee goes to make my sub and calls other employees from the back to tell them he only has bread for mini subs….I wanted 2 regular size subs. Employees then tell me they can’t make either of my sandwiches because they don’t have the regular size bread in any flavor at all. I asked why they couldn’t just take 2 minis and put them together as a regular……they called the shift manager via phone and this took an act of congress to explain using 2 of the minis for 1 regular. Finally, they were able to figure it out. They never offered for me to wait while more bread cooked nor did they offer anything else for the trouble etc. Now moving ahead a couple weeks to my second visit….again middle afternoon visit on a week day. I walk in and order my subs and was then informed they are again out of bread but this time only white bread and giant size, but they have minis and regular in wheat. Not that big of a deal, I can eat what bread, that’s fine. Well, he grabs the bread and drops it on the floor , quickly picks it up, looks to see if he could see anyone looking, and then just places back inside the bread cabinet with the other bread. I just politely said, You know what, I think I’ve changed my mind and I’ll just go to Publix.” Finally, he says if any of you would like a sub you’re welcome for the late 10 minutes at least maybe longer to wait or pay with cash, but if you wait, it could take at least 10 minutes maybe longer. I had no cash nor did a couple others. I politely asked can you contact the manager again because you have made my subs, which are also HOT subs, and I would like to have a fresh hot sub to eat, not a semi warm sub that’s been sitting on the counter for 10 plus minutes. Well, the employees then say we aren’t sure when the register will be working so you’ll have to pay with cash. Again , I do not have cash and I would like to eat my sub fresh and hot. Well the employee calls the manager again and was advised to just make the anoucement again. I was told cash only, but I only had my card. I said I could go get cash at the atm, but I would then like fresh subs. The employees advised they could make fresh subs, but I would have to pay for both because they could not just waste them. Hahahahaha, I do not think so. I just left the store, but after 3 bad experiences, I will not be back. Sorry for the long review, but a lot happened and I felt I should share. I hope there are no other customers that experience such a bad visit.