Burger King

This place needs to hire more staff. Every time we want to come, there's a line going out of the parking lot and a wait of 30+ minutes. It is not the staff's fault. They are working as hard as they can and everybody there is so pleasant and kind. I would give 5 stars for the staff alone. However, this place is incredibly understaffed. There's a sign that they are hiring starting at $11 or $9 for high school students.. Something crazy like that. Who in their right mind would apply for that? Raise wages to be competitive, hire a few more employees, pay fairly, and get a better customer and line flow. I would be way more willing to come more often if I didn't have to wait so long every time.

I want to be clear that the low rating is due to the food quality, but the staff were very friendly despite being severely short-handed. I haven't been to BK in many years but they drew me in with the Ch'King commercials. They are owned by the same conglomerate as Popeyes so I had high hopes for their new chicken sandwich. Sadly those hopes were quickly dashed by the utterly inedible sandwiches. I tried both the regular and the spicy Ch'King. Both were overcooked. The plain one was just that: plain. Chik fil A has absolutely nothing to worry about! The spicy was laughably hyper-saturated in some kind of oily gritty sauce (see pics). I took a big bite out of stubbornness, but had to spit it out. Try a spoonful of paprika mixed with play sand and corn oil and you will not be far off. So, congrats, BK. Your ads were good enough to bring me in, but I won't be back.

I haven't ever really had a good experience at this Burger King - either the orders wrong or it just takes an incredibly long time to get served in the drive-thru. But I really do like Burger King's food so I continue to keep trying it. Today I stopped in at 10 minutes to noon, The drive-thru line was fairly long so I tried to go inside. There are signs on the door about mask wearing and nothing given an indication that they were closed in the dining room... But the door was locked. So maybe I missed something or what, but it was obviously not clear, other than the lock door, that the dining room wasn't open. This location is definitely not worth via parent effort it takes to get a good experience.

Clearly customer service jobs aren't for everyone. Tonight I was on the phone with my son giving him my order when I kept hearing the rude girl kept rushing him to give my order. I ask him was he holding up the line or something but he was the only person in line. As a manager in customer service if one of my agents would have been rude like this I would have asked them to clock out and go home because they would have been fired, clearly this young lady had better things to do than to be working tonight and if that were the case she should have called out. Customer service is something I take very seriously and if you don't wanna do your job you should not have applied for the position, or you should have taken a sick day.