Papa Johns Pizza

I gave them 4 stars because Papa Johns in Fayetteville usually is on point with their pizzas BUT TODAY, WORST EXPERIENCE EVER. I order two stuffed crust pizzas for children for their lunch time @11 the pizza came an hour later COLD AND DOUGHY WHERE THE CRUST MEATS THE PIE. I called to issue my complaint and the general manager TIFFANY tells me another 1.5hrs because i have to wait because they have other orders AND THE PIZZA LOOKED COOKED WHEN IT LEFT THE STORE. HORRIBLE CUSTOMER SERVICE AND I'M STILL WAITING FOR MY PIZZA'S. Update: This is the remake....smdh why would you even send this out to your customers? SAD

Accidentally had my phone on silent and delivery guy ended up going back to the store. All delivery personnel have trouble with with my address, so I can’t fault them. Marquil, at the store, was friendly, professional, and understanding during my call back to them. Resolve my issue efficiently. Felt bad for our deliver driver Josh, as gas is CRAZY during this time, but he was speedy and courteous. Raised his tip due to prompt service and genuine effort. Great location and professional staff.

HORRIBLE! Awful customer service. Delivered wrong order twice. Took act of congress to get a call back about the order. Teenager asked us to take picture of wrong order bring it to store for a refund. Yeah no. She finally said I'll give you the refund and hung up. I don't spend my money where I am not valued as a customer. I encourage you to do the same. Customer retention keeps businesses open... If could give a zero I would. Papa Johns should consider taking customer service classes from Chick-fil-A. No worries, my pleasure.

They're a little understaffed on some days since the reopening from their temporary closure, but the staff work great under pressure and get all the orders out regardless. They were sure to keep people waiting updated in regards to the status of their order and did everything they could the night I went. It naturally took a little longer due to a lack of staff, but the food still turned out great.

Horrible service. This is the first time that I ever ordered a pizza delivery in my life. I ordered delivery on line from a store that is only 15 minutes away. I received a text that my order is ready for pick up. Of course, I am not picking up the pizza. I called the restaurant, and I waited on hold while management tried to figure out why there was a problem. Meanwhile, my pizza is just sitting there. Then, being only a short distance away, they said that they cannot deliver to my area. So, I don't get my pizza. I had to re-order from another location, but they had no deserts, and it would mean another hour of waiting. Their business hours are until 10:00 pm, but they closed at 9:00 according to the Internet. Depite the problem, one Manager said that they would definately deliver my pizza, but then an higher Manager said no! I got no pizza, but they didn't refund my money.

Horrible experience!! Ordered online and it said 30-40 minutes... called store an hour later to see wth was up woth the pizza, got put on hold. Called from another line, same thing, waited forever. Called back and pushed the number for "new order" spoke with someone just like that. Long story short pizza wasn't made after hearing it was from another employee. Drove down there to pick it up, and RUDE kids working there. NEVER again!