I gave them 4 stars because Papa Johns in Fayetteville usually is on point with their pizzas BUT TODAY, WORST EXPERIENCE EVER. I order two stuffed crust pizzas for children for their lunch time @11 the pizza came an hour later COLD AND DOUGHY WHERE THE CRUST MEATS THE PIE. I called to issue my complaint and the general manager TIFFANY tells me another 1.5hrs because i have to wait because they have other orders AND THE PIZZA LOOKED COOKED WHEN IT LEFT THE STORE. HORRIBLE CUSTOMER SERVICE AND I'M STILL WAITING FOR MY PIZZA'S.
Update: This is the remake....smdh why would you even send this out to your customers? SAD
Accidentally had my phone on silent and delivery guy ended up going back to the store. All delivery personnel have trouble with with my address, so I can’t fault them. Marquil, at the store, was friendly, professional, and understanding during my call back to them. Resolve my issue efficiently. Felt bad for our deliver driver Josh, as gas is CRAZY during this time, but he was speedy and courteous. Raised his tip due to prompt service and genuine effort. Great location and professional staff.
They're a little understaffed on some days since the reopening from their temporary closure, but the staff work great under pressure and get all the orders out regardless. They were sure to keep people waiting updated in regards to the status of their order and did everything they could the night I went. It naturally took a little longer due to a lack of staff, but the food still turned out great.
A+ on service! We had a large order of 15 pizzas. They were ready on time, all cooked perfectly, and no errors on our order. Highly recommend!
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