Great Steak

Cookies and Brownies are always fresh and delicious. Staff is always friendly. However, just this pass weekend I was a bit taken back by Jax when I asked him for some napkins as the napkin container was empty. He giggles and said I have not had time to refill. I left with no napkins after spending $20 on some cookies. Jax moved on to the next customer not getting any napkins. Great customer service!

I was pregnant and craving cookies and trying to suggest this place to a friend. I bought 4 cookies and they put it in a tiny bag. As I was about to ask for a bigger package, the cookies slide out of the tiny package and I was still in front of the counter. They had the audacity to tell me that they will not give me replacements when they were the ones that caused it. Terrible customer service!!! Especially towards pregnant woman!

It is not allowing me to leave a photo of the cookie cake we received today. I have been getting cookie cakes for my kids birthdays a few times a year for the last 16 years. I have always been satisfied until today. I truly have never even seen one as bad as this one. The time to pickup was 1pm and I had received a call a 10:30 am to confirm details and was told she was starting on the cookie cake. I waited until after 1:30 until she was finished. I was so shocked by what I had recieved and had no time to wait for another to be made as my kids would be home from school by 2:30. They did give me cookies to make up for it so I was at least happy about that. I don't know what could have possibly happened to this cookie cake, I am thinking the girl making it had to have been new. EDIT- The manager reached out and was the kindest women! She made everything right and we are very appreciative of her. Thank you, we will see you in June.