Panera Bread

We ordered two soup bread bowls and this is the horrible bread bowls that we received they were burnt and hard!! So so disappointing!! I will never return to this Panera again, yes I called and spoke to a manager named Tony I'm so disgusted with the customer service I received when calling in, that I prefer not to even talk about it!! I was just never do business here again!! They can also use a good cleaning in this store!

This was such an epic failure. Was looking forward to trying this chicken sandwich after seeing the commercial about it. This was my first time trying Panera. Upon arrival seeing the pictures of it and was thinking this is gonna be okay. As I begin to pay for my order, I saw that the sandwich was $11. I'm thinking, that price, seeing the pictures then the sandwich got to be pretty big. This chicken sandwich should be on a dollar menu. I have had a better chicken sandwich from Wendy's. Then while trying to find somewhere to sit and eat, every single table had crumbs all over it, then there was a manager behind the counter being very loud and showing how unhappy she was this day, but I will say that the mac and cheese was very good. So when it come to this chicken sandwich, I'm good, it most definitely not worth the price that it cost.

I'm very unhappy with the service and product I received at Panera Bread in Fayetteville, GA today. I went through the drive-thru and couldn't remember the exact warm bowl I had last time I was there. I mentioned to the young lady I was trying to locate on the menu a particular warm bowl without meat...she said nothing! Complete silence! So, I said I'll be back, pulled out of line just in case someone came behind me. I looked up the menu online and found the bowl I was looking for, which wasn't listed on their menu in the drive-thru. I pull back around and order my bowl...the young lady decides to tell me THEN they can't make any warm bowls...but never said anything when I originally said I was trying to find a particular warm bowl on their menu. So, I ordered the Asian Salad and a smoothie, and she tells me they can't make any frozen drinks. After what they couldn't do and didn't have, I finally got my salad. Got home and all I have is a bowl of lettuce with pecans and almonds...THAT'S IT! No seasame seeds as listed in description, no cilantro, nor wonton strips. Then I open the TWO containers of dressing and both of them literally have DROPS of dressing. The amount of dressing in both containers would not even fill one of them alone for such a huge salad. My salad is very dry along with missing ingredients! My service was awful as well. Panera Bread please retrain your staff to do better! You've just lost a customer.

Yesterday night I ordered my food through DoorDash. Veggie soup and cucumber salad. I was satisfied with my soup so I put the cucumber salad in the fridge. I wake up at a random time in the morning & I was hungry. So I get my cucumber salad. It hasn’t even been 24 hours & I see THIS!! Mold!!! Why are you guys serving borderline expired food to a customer?! The health department needs to be in that place immediately! I’ll notify the proper authorities.

I placed an order from curbside pickup today that unfortunately never made it to my car. I went inside to get my order and it was sitting open with the safety seal broken. As you see my contents were not double checked. After getting it home I realized that I had the wrong soup and a very dry substance on my salad that should be chicken. I was advised by management to bring the receipt back for a full but I’m sick and live nearly 15 mins away. After calling customer service the issue was escalated but couldn’t be resolved since this location is privately owned. By far the worst overall experience!

Trash service = trash food = trash experience =trash feedback.. from the moment I walked in there was no one at the front counter.. eventually someone came up front from the back with they own food and drink in hand… when I asked if I could order this or that they either were out or weren’t making those right now … so literally there was nothing on the menu for me to eat at that point and I felt like just turning around and walking back out that door.. it honestly seemed like it wasn’t an issue with ingredients on hand but rather they didn’t feel like taking the time to make the harder / more time consuming items such as flatbreads .. also why have some breakfast menu items up all day vs other breakfast menu items they take down after the breakfast rush if your not serving it .. why is it up there as an option.. so sadly I will go look elsewhere for food and customer service today cause this place has the most unprofessional staff and is very uninviting from the moment I walked in. But great if all you want is a drink with a side of attitude.. literally wasted my lunch break/ time.

I only came to Panera because Atlanta Bread Company was closed. My mother and I expected good service and a delicious meal. We did not get that at all. First, the girl that was cashier was not helpful at all. I've never eaten at Panera and my mom only did one time, so we didn't know alot about the menu but despite that she vaguely answered questions and was super dry. I've never gotten that kind of attitude at Atlanta Bread. Second, the dining area was a bit of mess. I usually wouldn't mind and understand there's a staff shortage everywhere but they could at least get the trash off the tables. Third, our order was wrong or not what we were expecting. It was clear the cashier was not listening because my mom ended up with half a sandwich instead of a whole one like she asked and I ended up with wild rice chicken soup instead of creamy tomato. We didn't initially get the soup because the guy that handed us our order didn't read. He had a problem when my mom asked him to get the soup. Fourth, the obvious but subtle prejudice/racism. It's actually surprising that all these young black folks would do this but it happened. As more people started to file in for dinner, my mother noticed that the black customers that came in received their food in a paper bag despite eating in while the white customers had their food on trays, in bowls with silverware. Strange that we weren't even asked if we were eating in or taking out. That's always a question at Atlanta Bread. It could be management or a lack of training but the bottom line is it wasn't pleasant and my mom vowed to never eat here again. The sandwiches were good though, ha.