Sonic Drive Inn

Some employees are so friendly. Some are sooooo rude. And every single time I come here, they repeat my order to me without even bothering to check if what they’re saying is actually even in the bag. Literally EVERY single time I order a soft pretzel twist or two, it is never ever in the bag. And it’s about $6 for two. The amount of money this place has basically stolen from me by not giving me my correct order is ridiculous. And no matter how many times I ask them to please make sure everything is in the bag, “yep it’s all in there” it’s always missing SOMETHING. I guess quality check doesn’t exist here anymore and I feel bad for the good employees here, they deserve better.

Okay I gave two stars because it met my needs.yesterday after my surgery and today(plus their chocolate smoothie lasts all day being taken in and out of the freezer) my issues were as follows; The ice cream cone was almost fully liquid by the time that I had they're he cone in my hand made us pay by giving them our card where we couldn't even see it. Ofcourse the thing that made me the maddest was how she brought another woman to say that same thing twice I'm not slow so I didn't understand the dramatics.

It's always hit or miss. Half the time our order comes in a timely manner. Other times we wait 20+ minutes for our order. They are always super busy, so I will give them that, but for simple drink orders it's rediculous. Especially after you kindly asked the staff about it 3x and they repeatedly tell you it's on the way.

Ordered through the mobile app at 8:36pm last night. Arrived at store by 8:45pm and they were closed. I am calling today for a reimbursement. I understand there are staffing shortages everywhere causing places to close early. However, if a store is closing early, they should disable online ordering so customers don't waste money, time, and gas.

This location is terrible. The employees are extremely rude and talk badly about customers right in front of them. The guy that takes orders is always extremely short when he talks and has been rude every time we come through. Not very professional to be talking about customers in front of them or to be talking inappropriately. Hope he knows people can hear him. Will not be going back to sonic after the many times we’ve had to deal with his poor attitude and service.

We waited in the drive through for 20 minutes and someone finally came out to ask us what we ordered and then brought us our food, forgot our card, came back and we explained that we didn’t have forks or napkins or straws and the girl rolls her eyes and stomps off and comes back about 5 mins later. I’m sure they are super understaffed but 0/10 recommend this place