Chipotle Mexican Grill

I love chipotle and the food that’s why I worked there for awhile and normally the staff (even rude coworkers I’ve worked with) are SUPER friendly with customers. And this morning everyone was real nice like usual but I got some chips and guacamole because usually they are perfect even if it’s leftovers from the night before. I know how good the chips and guacamole can be, and the chips were burnt and I wasn’t mad at all I ate like two chips and decided no these aren’t good at all. So I asked for new chips from the staff working cash and saw that they had made a new batch so I was like oh is that the batch you just made? And they said yeah but here let me get you some new ones. Really nice! But the woman who made our entree said “they aren’t burnt” and I said “maybe the other chips are fine but I’m pretty sure these are burnt cause I used to work here and these definitely taste burnt.” And she took my bag of chips grabbed a random bag and threw them across the counter towards me really nonchalantly and and said “none of these are burned” and the cash staff was like “I hope these are better for you” and I was just shocked because there is no reason for the staff to be huffy. I worked at chipotle for quite a while! People return chips all the time complaining they aren’t cooked enough, or burnt, or stale. And even if we the staff know they are okay we hold our tongue and give them a new bag. Her attitude was super unnecessary and I KNOW how delicious the chips can be I was the main fryer every morning doing prep work. Those were not it lady!!! And the cash staff today: so sorry if you felt awkward bout the interaction I just wanted some better chips and the other bag was great thank you! So yeah those chips were indeed burnt.

Another chipotle in town. This locations looks so pretty, especially the outside patio seating option. You can eat while overlooking the happening Dickson street. We stopped by for dinner. While my husband took his usual burrito bowl, I tried the burrito this time. The spicy salsa is very hot 🥵, otherwise the food was as expected. We could park without a problem, but I don’t know what happens in the rush hour or in the day time, as the parking option is limited.

This location should be avoided ! After receiving this bowl and talking with Jennifer she is stating that this is standardize portion size . We order from chipotle regularly and this not chipotle standard . The stance management took at this location on this matter is not worthy of anyone’s time or coin . Stay clear !

We had an order placed a month in advance for 20 people. A few hours before the food was supposed to be ready, they sent a cancellation email. “Not enough people working” they say. They suggested we have all 20 people travel to this location at once (and park in their 3 total spots?) and order individually. I honestly couldn’t wrap my brain around that one. If the manager of this location can’t plan over a month in advance for a relatively small order, then I can’t imagine they can do much else right either. Extremely disappointedt and escalating this issue to corporate. The manager at this location can’t manage to get themselves out of a paper bag.

Food is always good and service is great. I pick up here often for deliveries and the employes are always attentive an quick. The parking is not that great. There are only about 7 parking spot and 2 for delivery pickups. Its in a private owned parking lot with a attendant that will put a boot on your car if you didnt pay for parking in the pay spots that are not assigned to Chipotle. So make sure that if you park in a spot that doesnt have a Chipoltle customer sign, pay for the spot at the payment booth there in the parking lot or the boot will cost you $40.