Aladdin's Eatery

All in all my wife and I were split on Aladdin's. She had the cranberry walnut salad with chicken and she loved it. I however had the lamb plate. Eating it as is(without any sauce) was to kind of bland. I tried the tahini lemon dressing and thought it was a disgusting taste. I then tried the garlic sauce on everything and it was good. The total for both was $42 without tip which I thought was a little expensive for what you got. My wife loves what she has had in the several visits with myself and her friends. I however didn't think it was anything to write home about. The service was very good. All the employees were very attentive and polite which I thought deserved at least a 20%+ tip.

On Sunday 03/06/2022 at 12:00 we decided to go to Aladdin's to eat on Portage Trail in Cuyahoga Falls. It is one of my favorite places to go. It's normally not so busy. But this Sunday it was packed. But as we walked in we sat in a back corner table. There was 4 of us and as we told the hostess that we had 4. We only had 2 sets of silverware. They finally gave us 2 more sets as they said they where getting more ready . We sat there and got our drinks I had water with lemon. But no lemon was with the water. And when I tried to tell the waitress she walked away. Now don't get me wrong they where extremely busy. But that's still no excuse. We was not gave the bread until we got our meal and we had to ask for the bread. And what is so upsetting to me is that many others came in with 4,5 and even 6 they all got there food before us. That's a little strange to me. Even the people who sat next to us. Great restaurant with great food. But not so good of service this time around. Very disappointed.Dont think I will go back. And I recommend you don't either if you want your food in a timely manner.

I went to Aladdin's the other day and was seated promptly and given 2 menus. No one came over to take our order or even bring water after at least 10 minutes of sitting there. There was a lady who worked there who came over to make small talk during that time but then left. I was dumbfounded. The restaurant was not that busy. We decided to leave after that. Thank goodness there are a lot of choices now for this type of food. I will not be back!

I have always had a great experience at this location. Today I ordered through doordash and had an item left out. We reordered and upon receiving, received a hand written apology letter and a few goodies. Such a sweet thought. Truly above and beyond service. Thank you to the crew at Aladdin's in Cuyahoga Falls. I look forward to continuing to have many delicious meals at this location!

The food was a 5 Star, but the service was a 1 star if that. I ordered online and my food was promised at 5:30pm. I arrived at 5:35pm and was traveling with my grandma who has dementia and can not be left alone or be around a large group of people due to Covid. I eat here once a week, and this is not a review to bash the food. Just a training opportunity to your FOH staff. 15 or so tables were seated and there were at least 15 people waiting for to go orders. My food was not ready until 6:20pm. Here is the problem. I asked if it was going to be longer than 5-10 minutes and if so, cancel the order. I feel sorry for the staff, Delivery drivers and for the people trying to dine in on a cold day, and a continuous door opening with an impatient group of people crowding every single open space to stand. Why run a Valentines special if you do not have the staff to support it? The hostess had no idea what to do. There was no manager in sight. Probably trying to run the kitchen if I had to guess. You need to communicate with your guests and be honest. Train your employees to realize that your kitchen just got weeded and ticket times are through the roof. Communication goes a long way. Lying that your food will be out in 5 minutes multiple times, and in reality ticket times are 45 minutes. This is unfair to your guest and to your staff. The hostess looked like she was in high school, and who only knows what your kitchen staff was going through. Fast Casual restaurants and other Chains wonder why they can not keep a full staff. This all comes down to management. Close your dine in, if you can not handle the online demand, or do not accept orders you can not fulfill. Stop overwhelming your team and keep your customers happy. Door Dash and other delivery drivers were complaining that they were screwed out of deliveries because you could not meet the promise times you agreed to. Think of how many drivers lost out on tips! You have a great restaurant and I'm sure this is a once in a while mishap, however it needs to be fixed. I want to say THANK YOU FOR your rapid response to my thumbs down. The food tasted great as always. It was actually fresher than most of the times of visit.

My mom and I split the Jasmine rice with Chicken Mishwi which was $15.95 and there was more than enough for us both with a little leftover for take home. Both of us had a full belly but we made room and shared a piece of cake for $6.00 well worth making room for lol. I can't wait to go back to try the Farmers Pitza which was ordered by the table next to us and it looked really good and sounds good too. The establishment was extremely clean including the women's restroom and the staff was very helpful explaining the food which was new to us and they were also very friendly. If you haven't been there I suggest strongly that you go you will enjoy the experience. Ps... I did see that they have a wine menu but didn't try since neither of us drink alcohol.