Pizza Hut-wingstreet

Do not order from this location. I called and spoke with manager who said his name was Mason regarding the over baked pizza and chicken wings. He proceeded to tell me he saw my order before it left for delivery and it was not over done. I almost lost it. I mean, I was shocked because he is technically calling me a liar. I could tell he was young and probably was not well trained in customer service. So I told him I was sorry if he was having a bad day and don’t mean to add to it, but the pizza was burnt and the wings burnt so bad that the meat was dry and pulled away from the bone. He again was unapologetic and told me the ovens are on a timer and my order was not burnt. Then after a long pause of silence, I said I live close and would be happy to bring this food back and show him or send pics. Again he tried to technically call me a liar. At this point I gave him a piece of my mind and asked his name. This man/boy needs a course in customer service. We paid almost $40 for hard rock burnt crunchy pizza that we had to throw away. 11/1/21– I see the “ response from the owner,” and I appreciate that you want to “make it up to me.” However I do not need any free pizzas or discounts, make it up to me by having the manager, Mason, take a course in Customer Service.