Potbelly Sandwich Shop

First time getting food from Potbelly. We ordered delivery a few hours in advance, got a call a few minutes past when the food was supposed to be here explaining the driver didn’t show up so they couldn’t deliver it. They asked us to come pick it up and gave us the food for free and threw in a couple of cookies. Awesome. Except we got home and there was like no meat on the sandwich and the bread tasted kinda stale. There was maybe 1 slice of each type that’s supposed to be on there. Compared to Jimmy Johns and Jersey Mike’s it seems like a huge ripoff. Thankfully it was free. A+ for the customer service, but the food sucks so I won’t be back.

I used to work at Potbelly so I’m hesitant to critique because I know what it’s like working with food and it’s not easy… However, THIS IS THE SLOPPIEST Potbelly that I have ever been to! I have only been here a couple of times, and they have gotten my order wrong multiple times. The last two times they got it wrong, my husband and I ordered through the mobile app. So the order was literally written down for them to follow. The first time we let it go. The second time, I drove to Potbelly and politely asked that they remake the proper sandwich that I paid for. I did not even get an apology for the wrong order, and the line was so disorganized and miss managed that I overheard other customers complaining. I would not recommend going to this location unless you were desperate!

There were no other customers in the store when I entered. I ordered 4 sandwiches. One of the three employees made and topped all 4 sandwiches. While they were being made 5 more customers came in. I went down with my sandwiches to the register and waited a full ten minutes for them to make everyone else's sandwiches before someone came to ring me up. I also ordered a shake. It took another 10 minutes for the employees to make the shake while they rang up every other customer. There were no apologies or acknowledgement of the extra 20 minutes wait. I have been to many smoothly running Potbellys. This was not one.

Soooo disappointed!!! We ordered $70 worth of sandwiches and other items for delivery, we specifically asked not to come before 1:45pm, and to call upon arrival, they didn’t call and arrived at 1:30pm. The food was all stuffed into one big bag, most of the sandwiches had leaked and had oil all over the bags. Horrible service!

This will be my last time at Potbelly's. Initially when they became popular the sandwiches were delicious. However, I have to agree with a previous reviewers comment, the bread was stale and tasteless and the sandwich meat was minimal. I had mayo, pickles and oil/vinegar as toppings and my sandwich tasted dry...how is that even possible?! Headed to Jersey Mikes

Inconsistent service here. Sometimes it's okay, sometimes not. Not so much this evening. Came in for ONE sandwich. I ordered a wreck with no roast beef, only for me to realize by my own checking on its way out of the oven, that it had roast beef on it, but no salami. So they had to remake it. No apologies for their error. Tasted good, but the appearance was disappointing. None of the three employees I encountered on my visit seemed pleasant or happy to be there.