Culver's

First of all want to say, I absolutely love Culver. I was so disappointed in my food. I am at the hospital in Columbia Mo. I called to order ahead but he told me I had to order my food online. I ordered the food online and the only choice I had was 10pm. I understand that it was closing time. But that was the option. I placed the order , my friend picked it up for me. They called to make sure I ordered the food at that location, I then told the worker it was the one on Broadway St. the hospital is on Broadway St. the order finally came through. They completed the order . It was maybe a 5 min drive. The fries were kind of burnt, and the burger was made sloppy. I believe the fries were probably recooked. They were laying flat no puffiness like they usually are. Like I said in the beginning, I absolutely love Culver’s but this was a very disappointing experience. I know those fries were cooked twice instead of cooking new fries . This is so wrong. I hold Culver’s at a higher standard than McDonald’s! Please explain to me why this happened. I would also like to say that it not the Standard at this store. I have been there many times and have never experienced this . I understand that it was closing time but it’s your job to provide the great food you advertise, it’s my job to pay full price for what I ordered. I fulfill my duty but Culver’s did not. Please have them do better.

I visited the Culver's over on Stadium. It was about 11:30am I walked in the establishment and noticed the cleanliness of the inside. The employee stated he could have someone over here and I walked up. I placed my order a cheeseburger with ketchup, mustard, lettuce, tomato and pickles with fries and water. He gave me my total and other items. When the food arrived at the table I received hot fresh fries and a cheeseburger with the cheese NOT MELTED and a pinch of lettuce. I took it back up there to be made like it should have been in the first place but no apologies were given but they corrected the issue. I'm paying for the food I shouldn't have to ask for a second time remake it should have been done the first time. Where is apologies to the customers? Please explain

I thought the whole point of Culver's was you pay a little more but everything is made fresh? I ordered a spicy chicken sandwich meal and my food was up in 30 seconds. My chicken was soggy, not crispy and my bun was wet. It was pretty gross and it all went in the trash. I normally love Culver's, I guess just not in Columbia. I absolutely would not recommend this location if you are looking for fresh made food.