Hot Box Cookies

I love Hot Box cookies! Its always my only choice when it comes to cookies. Today was the first bad experience I have had with them. I order cookies online and have them delivered. Sometimes I pick them up from the store but prefer the delivery method. The cookies I received today were so greasy. The oatmeal cookies tasted like greasy dough batter. The other cookies were baked right but too greasy. If I continue to buy cookies from here, I will never order online again!!

Huge shout out to the awesome staff at Hot Box Cookies on Broadway in Downtown Columbia, MO! My husband is working downtown as a security guard and went in for a couple cookies. He liked them and called and asked if I wanted a couple. I have a peanut allergy and when he told the employees about it, they are specially cooking a new peanut free batch just so he can bring me home a couple cookies!! You guys rock!! This is what makes Columbia great! Thank you Hot Box!!

The 4.1 rating doesn’t give this place its due dessert ;). The cookies were VERY reasonably priced and were excellent quality. I recommend the ice cream - it was almost too much to eat! The national cookie place down the road will get more recognition but this is a nice little gem with solid cookies and ice cream at an affordable price.

Ordered delivery for our hospital. I was notified that the cookies were delivered however they had not arrived. I called the store and spoke to the manager that answered the phone. He spoke between me and the driver and told me he dropped them off at the correct location. After arguing with me he offered to redeliver. That never happened. I called the others hospitals in town and found the cookies delivered to the wrong hospital. By that time it was after hours so I had to call again the next day. I informed him I still never received the cookies. He assured me they were delivered again but offered a refund. I understand that sometimes the drivers get lost. However to be argued with then offered a redeliver for it to not happen is frustrating. This isn't the first time this has happened, but its the first time they have argued with me about not getting the delivery.

I'm gonna say it, Hot Box is better than Insomnia. They have a better selection of cookie flavours, the ambiance is hipper and grittier inside which makes the entire cookie experience unique, the cookies themselves are the ideal ratio of crunchy, buttery outsides and warm, soft insides. I got oatmeal chocolate chip and peanutbutter chocolate chip but will be back to try more flavours! They also have the option for icecream sandwhiches or icing too!

I ordered cookies at 10:45 PM, knowing it might take a while and we might be one of their last orders. We never got our order, never saw a car, and the number on their website doesn't work. They didn't call me to ask for help getting to our apartment, and didn't call to tell us where they left our order. And they marked our order as being delivered. All in all don't order delivery. I've never had trouble in the store.